Featured Insights - Firstsource

Infographics

DECC, The Next Normal

BFSI, CMT, Emerging segments, Healthcare

Firstsource COVID-19 response

Infographics

Platform, Automation and Analytics

BFSI

Customer-first Debt Collection is the New Mandate for FinTechs

Factsheet

Intelligent Back Office

BFSI, Healthcare

Sympraxis – A Proprietary Workﬂow and Case Management Solution

Blog

Digital First, Digital Now, Platform, Automation and Analytics

BFSI, CMT, Emerging segments, Healthcare

Is your mindset holding you back?

Blog

DECC, The Next Normal

BFSI, CMT, Emerging segments

The best way to predict what the ‘next normal’ will look like is to create it

eBook

Analytics, Platform, Automation and Analytics

BFSI, CMT, Emerging segments, Healthcare

Designing an omnichannel strategy to delight today’s multi-channel customers

Infographics

Analytics, Platform, Automation and Analytics

BFSI, CMT, Emerging segments, Healthcare

Speech & Text Analytics : Driving Continual Improvement in CX

eBook

Analytics, Platform, Automation and Analytics

BFSI, CMT, Emerging segments, Healthcare

A 3-Step Approach to Harnessing the Richness of Voice Data

Blog

Platform, Automation and Analytics

BFSI, CMT, Emerging segments

3 tools to evaluate your progress on chatbots