Join our live roundtable discussion

The Future of The UK Telecom Customer Experience: Trends To Watch For in 2021 and Beyond

Thursday, May 6th, 2021 – 2:00 PM BST

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Hear from the Experts

Ashish Bisaria

Executive Vice President, Digitally Empowered Contact Centre, Firstsource

David Campbell

Senior Vice President Client Services, Firstsource

To be announced

The Future of Customer Experience: Hear from the Top Telecom Leaders in the UK

Join us for an exclusive virtual roundtable discussion featuring senior telecom business and technology executives in the UK. Our experts will share fresh perspectives on the most important drivers and trends that are influencing the telecom customer service transformation journey in 2021 and beyond.
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Ashish Bisaria

Executive Vice President, Digitally Empowered Contact Centre, Firstsource

Ashish leads Firstsource’s client-facing product and technology solution endeavors, that is bringing Artificial Intelligence, Robotics, and Automation for clients. Bringing an in-depth operational and human interaction background, he plans to keep the humanity of engagement as the world is automated to create moments that matter. Blend of art and science, operations and technology, automation and human involvement, he is creating unique solutions.

Ashish has his business degree from Harvard Business School. He has worked as a consultant with Big Four, a customer service operator, a COO, and a service provider, thus bringing a holistic view and an ability to see different viewpoints. He has lived and worked in seven countries across the five continents, so also brings the true global experience that is needed in today’s world.

David Campbell

SVP Client Services, Telco & Media
David is responsible for Firstsource’s relationships with telcoms and media clients.

Noel A Felipe

Senior Vice President & Revenue Cycle Practice Leader

With more than 25 years of experience in healthcare accounts receivable management, Mr. Felipe has a proven track record of developing progressive “client-based” solutions and building strong cross-functional teams to implement those solutions and maximize client results. He attended Miami Dade College and is a member of the HFMA and the American Association of Health Administration Management (AAHAM). Mr. Felipe served two terms as president of the Florida Chapter of HFMA and was appointed to HFMA’s National Advisory Council for Revenue Cycle.

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