RP Sanjiv Goenka Group

Empowering people and communities around the globe

Working each day
to make a difference

Firstsource is determined to create a better future in accordance with the Sustainable Development (SDG) Goals established by the United Nations.

We strongly believe that advancing the interests of our people and strengthening our communities go hand in hand.  Our approach to creating positive outcomes centers around three major pillars.

  • Creating an equitable workplace through Inclusion and Diversity
  • Improving access to jobs for the socio-economically challenged population through Impact Sourcing
  • Designing CSR initiatives focused around promoting gender equity, education, healthcare, arts, culture and sports.
Good health and Well being
Quality Education
Gender Equality
economic growth
industry innovation
Reduced Inequalities

SDG 3 Good Health and well-being

SDG 4 Quality Education

SDG 5 Gender Equality

SDG 8 Decent work and economic growth

SDG 9 Industry, innovation and infrastructure

SDG 10 Reduced Inequalities

Inclusion & diversity

We encourage our people to bring their authentic selves to work and create greater value for our clients with diverse perspectives and problem-solving experiences.

We take great pride in being recognized in the prestigious Bloomberg GEI (Gender Equality Index)- 2023 for the second consecutive year across 483 other global companies.

We are delighted to announce our achievement as a Level 3 Disability Confident Leader in UK marking progress from our previous status as a Disability Confident Employer.

46.49% Women workforce​

23,018 Employees from 34 Nationalities and 5 Continents

39% Women in all management positions​

Impact Sourcing

Talent is often not constricted by anything other than opportunities. As a purpose-led organization, we are keen to provide those opportunities and break down barriers for the socio-economically challenged through our Impact Sourcing program.

Collaborating with NGOs, sourcing partners and government organizations across Asia, the US and Europe we have created 5000+ opportunities for socially responsible employment and our goal is to hire 10,000 impact workers

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Community Outreach

Our CSR Vision is to be a leading and socially responsible organization empowering lives by providing access to healthcare facilities, education, skill development, livelihood opportunities and improving the overall quality of life. Our wide-ranging CSR initiatives include employee-led programs and volunteering, project-based activity, education and skilling to improve employability, partnering with non-profits, and corporate philanthropy.


289 CSR events​

4041 Employee Volunteers​ and donors

INR 68.4 Mn spent on CSR projects

15,298 hours of CSR volunteering​

65,550 lives impacted through various CSR initiatives​

2.64 times SROI generated through CSR project

Awards and Accolades

Recognition at HYSEA ESG Conclave 2023


The HYSEA ESG Conclave 2023 served as a platform for influential stakeholders from diverse sectors to convene and deliberate on the future of CSR and emphasize the significance of ESG practices in today’s business landscape.

During the conclave, we received a ‘Special Mention’ award, honouring our organization’s strong commitment to making a positive social and environmental impact.

Level 3 Disability Confident Leader in UK

disability confident
Firstsource be been recognized as a Level 3 Disability Confident Leader in UK marking progress from our previous status as a Disability Confident Employer

Bloomberg Gender Equality Index 2023

Firstsource has been recognized in the prestigious Bloomberg GEI (Gender Equality Index)- 2023 for the second consecutive year across 483 other global companies

Best use of CSR

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Firstsource received the Best Use of CSR practices award at the Asia Pacific HRM Congress 2021, held in Bengaluru, India. The win was a strong affirmation of our innovative practices and unwavering commitment to being a responsible citizen.

Bloomberg Gender- Equality Index

Bloomberg Gender Equality

Firstsource Included in 2022 Bloomberg Gender-Equality Index (GEI) – the modified market capitalization-weighted index aims to track the performance of public companies committed to transparency in gender-data reporting in 2022 and comprises 418 companies across 45 countries and regions.

CSR Leadership

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Firstsource received the CSR Leadership Award at the 4th Edition Corporate Social Responsibility Summit & Awards 2022, held in Mumbai, India. The award recognizes our innovative efforts towards overall social development and is a testament to our commitment and passion for supporting and developing local communities.

Invested in Communities

Digital Skilling of Rural Women

To help women from underserved communities in building digital skills as part of our ‘Digital First, Digital Now’ agenda and sharpening business acumen, we partnered with NASSCOM Foundation for our “Support Rural Women Entrepreneurship project” to empower Rural women artisans through resources, guidance and growth opportunities. Training program for the first cohort was completed successfully last year empowering 150 women artisans from Bagh, Madhya Pradesh. We continued the momentum and started skilling another set of 176 rural women artisans from Maheshwari district and the training program is currently underway and scheduled to complete by end of this year. This initiative creates a favourable environment for women to start and expand their businesses essentially bridging the gender gap in entrepreneurship and also to improve their family income and position themselves as community role models. We have contributed INR 14,55,641 for this initiative.
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About FFE scholarship

As part of our CSR project, since 2017 Firstsource have been sponsoring 5 deserving graduates for their B-Tech in Karnataka. In the year 2021, all of them graduated with flying colors and most of them are placed in jobs. As a next step, through our continued support during 2021 year, Foundation for Excellence (FFE) team were able to fund the annual scholarships of 12 brilliant and financially needy B-Tech scholars from 6 states in India where Firstsource has biggest operation. These 12 scholars will receive annual scholarship as well as various value added training/workshop to chase their career dreams and become successful.

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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