Customer Analytics

Stay ahead with superior customer experience by leveraging analytics to deduce game changing insights from ever growing customer digital footprints

In today’s day and age of rapidly growing customer digital foot prints, analysing this wealth of information is necessary for an improved customer experience.  While there are a host of listening and behavior analytics tools that are building large repositories of data, generating actionable insights from these is the true game changer. This is where partnering with the right customer analytics experts can make all the difference to your business. Choose from our plug and play or customised options to fulfill your business needs.

Stay Ahead

Harness the power of analytics for a 360-degree customer journey view that lets you predict and cater to needs efficiently

  • Customer 360: Partner with us to gain a better understanding of your customers.  We offer a large range of tools, solutions and services to create a complete view of your customer. Our narrative is thorough and complete with all details of the customer journey ranging from preferences to predictions of customer life time value (CLV) and customer satisfaction (CSAT).
  • Behaviour Analytics: Through our deep machine learning capabilities we can predict customer actions. Receive all details of what your drives your customer. Take your business to new heights by building a customer experience that is purely driven by customer behaviour.
"The team at Firstsource have consistently been approachable, dedicated and knowledgeable in customer service delivery and the contact centre infrastructure.

The personal relationships between both organisations has been the recipe of the success. A good outsourcer will forge solid relationships with their clients, which Firstsource certainly did.

For this reason, we would have no hesitation in calling upon the support of Firstsource, should we need to, in the future."
Head of Customer Contact Centres
Global Transatlantic Airline Brand
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Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

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