The client is a leading healthcare insurance provider based out of the United States with a workforce of over 285,000 professionals and a presence in more than 130 countries. As a diversified healthcare organization, the client aims at creating a health care system that is connected, aligned and more affordable for all stakeholders. It also partners with care providers, collaborating in new ways to improve patient care.
Optimising mailroom operations had become a major priority for the client with the rapidly growing number of documents received by its mailrooms. The large volumes were inhibiting timely and accurate processing of documents resulting in an adverse impact on costs.
Addressing machine related challenges in the traditional approach
Incorporating the best techniques for identification and extraction
The solution resulted in immediate tangible cost reductions. In addition to sizeable cost reductions, the client also enjoyed benefits of improved customer experience and fewer penalty charges.
$100k reduction in costs
$500k cost reduction anticipated over the next 6 months.
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