At Firstsource, everything we do is centered around people. We are as committed to helping our employees maximise their potential as we are to helping our customers outperform. As an innovation-driven organisation, we offer high impact careers and growth opportunities across global locations. Our collaborative work environment is designed to help Firstsourcers thrive, learn and grow through targeted learning and development programs as well as generous benefits and perks.
As a trusted BPM partner to Fortune 500 companies, we help global brands deliver exceptional customer experiences and better business outcomes.
As a team member, you will have the opportunity to work with marquee brands, market leaders, innovators and disruptors across industries such as banking and financial services, telecom, media, utilities, retail, travel and more.
Our PeopleFirst culture is geared to provide a unique employee experience.
From creating a collaborative workplace and competitive compensation packages to developing engaging rewards programs and establishing seamless communication channels across all levels of the organisation, we keep people at the heart of everything.
Our focus on continuous learning is what sets us apart. We make learning real time, relevant and accessible.
Firstsource Academy leverages digital platforms and partnerships with globally recognised learning providers to offer on-demand, outcome-based learning at your fingertips. The academy offers programs to enhance domain, compliance and leadership skills among others.
We embody our values. We believe in helping every employee Aspire for lofty personal goals by creating a transparent and open culture, Achieve their individual objectives through mentoring and performance management, and Advance rapidly through personalized career planning. In essence: you bring your competencies and aspirations to the table, and we help you build a meaningful and enriching career at Firstsource.
At Firstsource, we take pride in the fact that ours is a people business and we are a people-centric organisation. We are committed to bringing out the best in our people while encouraging them to push their boundaries to outperform their own goals. It is this PeopleFirst approach, that puts our organisation on a strong footing while building a unified global Firstsource culture that drives business outcomes in a rapidly changing world.
Leadership connect and cross-organisational communication through open houses, skip meetings, surveys.
Empowering opportunities to be part of initiatives like Power Lunch with CEO, Employee Advisory Council and Interest Clubs.
A dedicated program i-Excel for leadership identification and development.
Firstsource Academy for relevant and real time upskilling in game-changing technologies such as RPA, AI and Analytics.
A holistic performance management system driven by transparent and participative process and an employee-centric performance measurement philosophy - Achieve. Collaborate. Enhance (ACE).
Global rewards and recognition based on tenure, performance, training completion and innovative behaviors. The frequency of the awards range from spot awards to weekly, monthly, quarterly and annual.
At Firstsource, we understand that when you feel your best, you do your best. So we work very hard to ensure that every employee has fun and enjoys a healthy work-life balance. Here are some perks and year-round activities that our employees love:
Having fun is not optional at Firstsource. Take part in activities all year round to unwind, connect with your colleagues and just have pure fun.
Our comprehensive benefits range from company car and health insurance to support for higher education and subsidized transport.
Operating in an economically, socially and environmentally responsible manner while balancing diverse stakeholder interests is important to us. Our focus areas include healthcare, education, environment, art & culture and gender equality among others. You can pay it forward through the various CSR initiatives.
From providing wide-ranging employee assistance and wellness programs to fitness and safety programs, we have it all covered.