Business Transformation Strategy

We work closely with clients to help them implement business transformation strategies that lead to improved delivery with lower risk and cost, faster results and an enhanced customer experience.

Designing and delivering solutions to solve business challenges

Our Design and Transformation approach starts with understanding clients’ business needs.  We understand that for our clients to stay competitive, a digital transformation strategy is imperative. Hence, our solutions are aligned to new age technologies and can be customised according to clients’ requirements.

We work closely with clients to help them deliver business transformation strategies to improve delivery with lower risk and cost, faster results and an enhanced customer experience.

Adding value to clients’ business

We believe that agile transformation plans are crucial to add value to our clients’ business. Our transformation plans are designed to help reduce transition times and implementation costs while providing the outcomes that transform our clients’ business. We ensure that we are at the forefront of the latest industry trends, using the most effective technology.

Stay Ahead

Our solutions comprise of a range of options, depending on the specific needs of the client’s organisation

  • Channel strategy & delivery
  • Transformation & innovation strategy
  • Right-shoring
  • Partnerships
  • Sourcing (on, off, in  or nearshore)
  • Joint venture
  • Buy-out/lift out
  • Build-own-operate/Build-operate-transfer
  • Financial engineering

Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

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Related Pages

Business Transformation

Our business process transformation services help our customers stay ahead with our deep domain expertise, technical competence and an agile workforce

Digitisation and Automation

We work with clients to identify opportunities for automation and digitisation of business processes, and design strategies that aid in end-to-end implementation and measurable outcomes.

People, Process and Efficiency

We ensure that our people are aligned and focused on our client’s outcomes and continuously refining and improving processes. The result is more efficient operations, as well as improved customer journeys.