Business Technology Services

Stay agile, responsive and resilient

Technology services to simplify and accelerate your digital journey

A powerful blend of industry expertise, process knowledge and modern technologies

Our clients love us because we bring a unique set of capabilities to the table – domain expertise, technology know-how and in-depth process understanding.  You can now make the most of this powerful combination to modernize your IT landscape and fast-track digital transformation, using our Business Technology Services. How?

Our Business Technology Services simplify even the most complex digital transformation initiatives, allowing you to focus on your core business while driving speed, efficiency, agility and scale – factors critical to success in the digital world.

The offering blends our domain and IT expertise with next-gen technologies to create digital-first services and solutions that advance your business agenda and help you stay ahead.

See how our wide-ranging services can unlock value for you across your enterprise.

Unlock the power of Business Technology Services

Align product/platform development and deployment with business objectives to create measurable business impact.

Is addressing complex and shifting business challenges using technology a major stumbling block at your organization?

Mobilize our Business Outcome Design services.

We utilize our extensive experience to support you across areas such as Business Analysis, Process Mining, Requirements Definition, Product Evaluation, Roadmap Definition and more.

Our services help you identify challenges, design right-fit solutions, and set a high impact digital transformation plan in motion.

Unlock the power of Business Technology Services

Align product/platform development and deployment with business objectives to create measurable business impact.

Is addressing complex and shifting business challenges using technology a major stumbling block at your organization?

Mobilize our Business Outcome Design services.

We utilize our extensive experience to support you across areas such as Business Analysis, Process Mining, Requirements Definition, Product Evaluation, Roadmap Definition and more.

Our services help you identify challenges, design right-fit solutions, and set a high impact digital transformation plan in motion.

Align product/platform development and deployment with business objectives to create measurable business impact.

Is addressing complex and shifting business challenges using technology a major stumbling block at your organization?

Mobilize our Business Outcome Design services.

We utilize our extensive experience to support you across areas such as Business Analysis, Process Mining, Requirements Definition, Product Evaluation, Roadmap Definition and more.

Our services help you identify challenges, design right-fit solutions, and set a high impact digital transformation plan in motion.

Rapidly deploy systems of engagement and digital applications to outperform in the digital era.

Systems integration results in unified systems with homogenized databases and data sources. But the truth is it’s a complex process that requires proven expertise.

On the one hand, our leading-edge product professional services implement and integrate next gen digital platforms and products, enabling you to securely scale IT.

On the other, our digital engineering services offer soft development as well as low code applications to fast track your digital transformation.

Fuel digital transformation and elevate the customer experience to drive competitive advantage.

If you are looking to ensure effective user support as you transform your systems, our Product Value Management offering is the answer. 

The offering straddles User Helpdesk, Digital Adoption Services, Incident Management, Monitoring, and more.

It is designed to ensure your digital initiatives succeed driven by a high degree of user adoption, improving predictability and accelerating time to value.

Evolve your IT infrastructure to improve IT efficiency and service delivery and meet changing business requirements.

If your current platform is unable to meet evolving compliance mandates or business objectives, it’s time to migrate.

Our Platform Migration Services help you architect and implement custom solutions to securely migrate to modern IT  platforms. The result: ability to transition seamlessly to new platforms of choice with minimal business disruption. 

The offering spans pre-implementation planning, phased deployment, testing, training and ongoing support. 

Outcomes delivered

National mortgage company

Reduced loan cycle time by up to 20%, transforming manual processes

Financial software company

Saved over $4 million annually while accelerating customer onboarding by 15%

Leading bank

Delivered 100%+ improvement in average net yield per customer by migrating to omnichannel CRM, transforming Collections

Healthcare supply management company

Turned around a declining trend to nearly double the responsiveness of technical support operations

Explore insights

How Firstsource helps deliver world class customer management to over 3 million customers

Improving NPS score for a leading UK TV subscription service

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