FirstSmartomation is aimed at helping organisations integrate multiple systems, create new interfaces with automation and reduce complex processes.
FirstSmartomation uses non-invasive technology to integrate diverse applications on their native platforms to capture/interpret existing applications for processing a transaction. This effectively reduces manual effort by efficiently processing repeated rule based steps. It helps enable round the clock operations, improve accuracy and also ensures compliance.
Our proprietary FirstSmartomation tool merges domain expertise, operational excellence knowledge and Robotic Process Automation technology. It essentially is a “robot” to capture/interpret existing applications for processing a transaction.
FirstSmartomation can be positioned on any back-end system to create a user friendly interface that shortens processing and interaction times and improves productivity.
The client faced challenges related to cost savings, legacy systems and technology, and looked for a partner who could help them overcome these challenges, primarily in their commercial finance business unit. Firstsource successfully delivered a transformational solution framework that helped the client reduce costs, customer complaints and improve NPS.
reduction in overall costs
reduction in customer complaints
credit note, with instant budget benefits
This prestigious designation is granted only to the best and most disruptive BPO companies
We believe in long term partnerships - over half of our clients have been with us for 7 years or longer
We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology