RP Sanjiv Goenka Group
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Chennai Agenda

Date: 24th March 2023 | Friday

Start time
End time
Duration
Agenda
15:30
15:45
00:15
Welcome BSC team​
15:45
16:00
00:15
Team Intro​
16:00
16:15
00:15
Firstsource Overview ​
16:15
16:45
00:30
Solution Summary and Plan ​
16:45
17:30
00:45
Facility Walkthrough and Platform Demo​
17:30
18:00
00:30
Training and Service Quality ​
18:00
18:15
00:15
Break​
18:15
18:45
00:30
Focus Group Discussion with the team​
18:45
19:15
00:30
Operational Excellence​
19:15
21:45
02:30
Travel to Hotel and Dinner @Pan Asia​
header
Start Time
15:30:00
Duration
00:15:00
Welcome BSC team​
End Time
15:45:00
header
Start Time
15:45:00
Duration
00:15:00
Team Introduction​
End Time
16:00:00
header
Start Time
16:00:00
Duration
00:15:00
Firstsource Overview
End Time
16:15:00
header
Start Time
16:15:00
Duration
00:30:00
Solution Summary and Plan 
End Time
16:45:00
header
Start Time
16:45:00
Duration
00:45:00
Facility Walkthrough and Platform Demo​
End Time
17:30:00
header
Start Time
17:30:00
Duration
00:30:00
Training and Service Quality ​
End Time
18:00:00
header
Start Time
18:00:00
Duration
00:15:00
Break
End Time
18:15:00
header
Start Time
18:15:00
Duration
00:30:00
Focus Group Discussion with the team​
End Time
18:45:00
header
Start Time
18:45:00
Duration
00:30:00
Operational Excellence​
End Time
19:15:00
header
Start Time
19:15:00
Duration
02:30:00
Travel to Hotel and Dinner @Pan Asia
End Time
21:45:00

Vijayawada Agenda

Date: 25th March 2023 | Saturday

Start time
End time
Duration
Agenda
08:20
09:40
01:20
Reach VGA​
09:45
10:00
00:15
Travel to Office​
10:00
10:15
00:15
Welcome BSC team​
10:15
10:45
00:30
HR – Talent Attract & Engage​
10:45
11:15
00:30
Facility Walkthrough​
11:15
12:15
01:00
Infosec​
12:15
13:15
01:00
Travel for Lunch​
13:15
14:30
01:15
Lunch at Taj​
14:30
18:00
03:30
Local Tour​
18:00
19:00
01:00
Travel to Airport​
header
Start Time
08:20:00
Duration
01:20:00
Reach VGA​
End Time
09:40:00
header
Start Time
09:45:00
Duration
00:15:00
Travel to Office​
End Time
10:00:00
header
Start Time
10:00:00
Duration
00:15:00
Welcome BSC team​
End Time
10:15:00
header
Start Time
10:15:00
Duration
00:30:00
HR – Talent Attract & Engage​
End Time
10:45:00
header
Start Time
10:45:00
Duration
00:30:00
Facility Walkthrough
End Time
11:15:00
header
Start Time
11:15:00
Duration
01:00:00
Infosec
End Time
12:15:00
header
Start Time
12:15:00
Duration
01:00:00
Travel for Lunch​
End Time
13:15:00
header
Start Time
13:15:00
Duration
01:15:00
Lunch at Taj​
End Time
14:30:00
header
Start Time
14:30:00
Duration
03:30:00
Local Tour​
End Time
18:00:00
header
Start Time
18:00:00
Duration
01:00:00
Travel to Airport​
End Time
19:00:00

Team Introduction

Deepan Vashi​

Deepan Vashi​

Head of Healthcare Solutions​

Murali Gopalakrishnan​

Murali Gopalakrishnan​

Head of Digital Intake Operations

Padmini Rathnam​

Padmini Rathnam​

Digital Intake Operations​

Shamba Gupta​

Shamba Gupta​

Information Security and Compliance​

Priyanka Grover​

Priyanka Grover​

Solution Architecture​

Govindarajulu ​

Govindarajulu ​

Digital Intake Operations​

Reetoopan Kaushik

Reetoopan Kaushik

Training & Quality​

Raghupathy N

Raghupathy N

Digital Intake Operations​

Ramanathan Nachiappan

Ramanathan Nachiappan

Human Resources

Location Overview

Talent Leadership

Talent Acquisition

Hiring the right talent is key to success for our programs

Talent Management and Retention

Employees Comes First

Training Overview

Learning Journey of our Employees

Inclusion and Diversity

We fully embrace an inclusive workplace culture

Comprehensive Service Offerings Addressing Health Plans Needs

Intelligent Back Office

Simplifying the clinical and financial experience for patients and healthcare providers

  • Claims Operations
  • Enrollment Operations
  • Membership and Billing
  • Benefits Configuration
  • Provider Data Management
  • Provider Credentialing
  • Digitally Empowered Contact Center
  • Complaints, Grievances and Appeals

Platform Based Services

Improving customer experience, driving digital transformation by leveraging Platforms and delivering underlying process efficiencies

  • Digital Intake - Claims, Enrollment, Auth, Appeals, HEDIS, Correspondence
  • Corporate Mail to Email Digital Post-office Solution
  • Corporate Mail to Email Digital Post-office Solution

Healthcare Services

Ensuring a seamless digital experience for Patients across all channel

  • Telehealth Support
  • Remote Patient Monitoring
  • Medical Devices
  • Patient Outreach
  • Care Gap Closure
  • STAR, HEDIS
  • Risk-Adjustment
  • Medication Adherence
  • Home Care Scheduling

Industry Analysts and Clients are
endorsing Firstsource’s approach

Leader in Healthcare Payer Operations

Group 216

#1 in Eligibility and Enrollment Services

Leader in Healthcare Digital Services

Rising star in Payer BPaaS Services

Placed in BPS Top 10 Service Providers by Growth

Recognized on Bloomberg Gender-Equality Index 2023

Intelligent Back-Office Operations

Digital Intake

Turn ordinary mailroom processes into extraordinary experiences for everyone

Claims

Transform fragmented, manual and error-prone claims operations into Digital-First Operating Model

Enrollment and Billing

Transform E&B transactions to delightful member experiences while providing timely access to care

Provider Operations

Turn ordinary PDM and Credentialing processes into extraordinary provider & member experiences

Customer Service Overview​

Learn More

Knowledge Management
Visual IVR
Conversational AI

Digital Transformation

Process Mining
AI Decision Agents
Hyper-Automation

Outcomes Delivered

Implemented Data Capture Process for a Leading Health Plan in the US​

Firstsource applied stringent business rules & increased the confidence threshold on the OCR algorithm to prevent defects.​

Improved auto adjudication rates by 1 - 2%​

Enrollment Resolution & Reconciliation (ER&R) Form Automation

Firstsource process excellence experts identified the root causes of formatting issues and Built