Collections & Recoveries

As a global top 20 collections BPO service provider, our customer-centric approach and industry business intelligence, enables us to deliver exceptional results,while protecting our clients’ brands.

Healthcare Collections 

Firstsource has been providing healthcare collection services for more than 30 years, serving a wide range of healthcare providers including hospitals, physician groups, large national healthcare systems, small rural hospitals, and government facilities. We have a proven record in collection, default management, prevention services, and recovery solutions.

BFSI Collections 

With more than 1,600 collection professionals in five service centres throughout the United States, we work with 8 of the top ten leading US credit card issuers and with the UK’s largest financial institution. Our services include credit cards, bank cards, private label retail cards, automotive loans, personal loans, overdraft accounts, and mortgage collections.

Student Loan Collections 

Firstsource partners with many leading global universities, who are dependent on our commitment to service excellence and compliance. Our mission is to maximise financial recovery output and deliver great service for our clients’ customers. Our scalable, flexible delivery model offers clients a customised combination of on-shore and off-shore staffing models, which can be adapted to their requirements.

Stay Ahead

30+ years of excellence in collections & receivables

Firstsource provides innovative collection and recovery solutions to global organisations with more than 1,600 collection professionals in five service centres, throughout the United States.

Our customer-centric approach and industry business intelligence, enables us to deliver exceptional results, whilst building our clients’ brands.

Efficient and operative management of collections is critical for delivering a positive customer experience, however the process is often a laborious, expensive and resource intensive course for organisations. As a global top 20 collections service provider, Firstsource has a range of solutions across industry sectors.

"Firstsource’s customer management expertise and process excellence skills have added significant value to our business, including reduced cost and improved customer satisfaction"
Brian Allen
Head of Direct Banking, Ulster Bank
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Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

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Related Pages

Healthcare Collections

As a leading provider of healthcare collections services, Firstsource adopts an innovative, technology driven approach to improve collections and reduce bad debt writeoffs.

BFSI, Auto-Financing & Education Collections

Stay ahead with our analytics driven, customer centric collection process that ensures exceptional results while retaining your brand values.

Business Transformation

Our business process transformation services help our customers stay ahead with our deep domain expertise, technical competence and an agile workforce