Awards Categories: Awards

Best Use of Customer Insight

CX Provider of the Year
Technology-enabled Project of the Year

Outsourced Contact Centre of the Year

Best Use of Technology in HR

Contact Centre Manager of the Year – Gold (Andrew Rose)
Outsourced Contact Centre of the Year – Silver

Best Homeworking Program

Best Customer Experience Strategy – Silver
giffgaff & Firstsource

Best Personal Entertainment and Telecoms (giffgaff & Firstsource)

Outsourced Contact Centre of the Year
People Engagement
Trainer of the Year (Adam Pitt, Senior Trainer)

Category – Process Efficiency