Awards & Accolades

Recent industry recognition for the work we do

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European Contact Centre & Customer Service Awards

  • Medium Contact Centre of the Year (Middlesbrough)
  • Medium Contact Centre of the Year (Middlesbrough)

    North East Contact Centre Awards

  • Contact Centre of the Year (under 250 seats) category
  • Recruitment Champion category
  • Inspirational Leader (Johnny Auton, General Manager – Operations)
  • Contact Centre of the Year (under 250 seats) category
    Recruitment Champion category
    Inspirational Leader (Johnny Auton, General Manager – Operations)

    European Contact Centre & Customer Service Awards

  • ‘Outsourced Contact Centre of the Year’ (Middlesbrough)
  • ‘Outsourcing Partnership of the Year’ (Sky & Firstsource)
  • ‘Outsourced Contact Centre of the Year’ (Middlesbrough)
    ‘Outsourcing Partnership of the Year’ (Sky & Firstsource)

    GSA UK Awards

  • BPO Contract of the Year’ (Sky & Firstsource)
  • BPO Contract of the Year’ (Sky & Firstsource)

    NASSCOM Customer Service Excellence Awards

  • ‘Return on Investment’ (Sky & Firstsource)
  • ‘Return on Investment’ (Sky & Firstsource)

    Investors in People

  • Accreditation for business strategy and delivery across all UK delivery centres and home-based workers for 2017
  • Accreditation for business strategy and delivery across all UK delivery centres and home-based workers for 2017

    Welsh Contact Centre Awards

  • ‘Diverse Workplace Award’
  • ‘Trainer of the Year’- Kim Hughes
  • ‘Industry Champion’- Rebecca Cook
  • ‘Diverse Workplace Award’
    ‘Trainer of the Year’- Kim Hughes
    ‘Industry Champion’- Rebecca Cook

    Global HR Excellence Awards

  • ‘Innovation in Retention Strategy’
  • ‘Innovation in Retention Strategy’

    Employer Branding Awards

  • ‘Best Employer Brand Award – Regional Best Employer 2016-17’
  • ‘Best Employer Brand Award – Regional Best Employer 2016-17’

    Working Mother & AVTAR Best Companies for Women in India

  • Ranked among the top 100 Best Companies for Women in India 2016
  • Ranked among the top 100 Best Companies for Women in India 2016

    European Contact Centre & Customer Service Awards

  • Bronze award in the ‘Customer Service Team of the Year’ (giffgaff and Firstsource)
  • Bronze award in the ‘Customer Service Team of the Year’ (giffgaff and Firstsource)

    UK Customer Experience Awards

  • Winner: Technology & Telecoms (NOW TV and Firstsource)
  • Silver award in the ‘Engaging Customers Online’ (giffgaff and Firstsource)
  • Winner: Technology & Telecoms (NOW TV and Firstsource)
    Silver award in the ‘Engaging Customers Online’ (giffgaff and Firstsource)
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