RP Sanjiv Goenka Group

Awards and Analyst Recognition

Recent industry recognition for the work we do

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Awards filter 2018

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corporate social

4th Edition Corporate Social Responsibility Summit & Awards 2022

  • CSR Leadership Award

UK National Contact Centre Awards

  • Most Effective Distributed Workforce – Silver

Global Sourcing Association Awards

In partnership with Post Office Insurance

  • Business Services Project of the Year – Gold

European CX Awards 2022

In partnership with Post Office Insurance

  • Customer-driven Business Change and Transformation – Gold

  • Best Customer Service – Gold

In partnership with a leading global clinical trials organisation

  • Customer at the Heart of Everything – Gold

UK Complaint Handling Award 2022

UK Complaint Handling Awards

  • Financial Services – Gold
    In partnership with Post Office Insurance

UK Customer Experience Award

  • Best Use of Customer Insight

Best Use of Customer Insight

Global Sourcing Association UK

  • CX Provider of the Year

  • Technology-enabled Project of the Year

CX Provider of the Year
Technology-enabled Project of the Year

Contact Centre Network NI Awards

  • Outsourced Contact Centre of the Year

Outsourced Contact Centre of the Year

Employee Engagement Summit 2020

  • Best Use of Technology in HR

Best Use of Technology in HR

Welsh Contact Centre Awards

  • Contact Centre Manager of the Year – Gold (Andrew Rose)

  • Outsourced Contact Centre of the Year – Silver

Contact Centre Manager of the Year – Gold (Andrew Rose)
Outsourced Contact Centre of the Year – Silver

Contact Centre Network NI Awards

  • Best Homeworking Program

Best Homeworking Program

International CX

  • Best Customer Experience Strategy – Silver

  • giffgaff & Firstsource

Best Customer Experience Strategy – Silver
giffgaff & Firstsource

UK Complaint Handling Awards

  • Best Personal Entertainment and Telecoms (giffgaff & Firstsource)
Best Personal Entertainment and Telecoms (giffgaff & Firstsource)

Welsh Contact Centre Awards

  • Outsourced Contact Centre of the Year
  • People Engagement
  • Trainer of the Year (Adam Pitt, Senior Trainer)
Outsourced Contact Centre of the Year
People Engagement
Trainer of the Year (Adam Pitt, Senior Trainer)

NASSCOM Customer Excellence Award

  • Category – Process Efficiency
Category – Process Efficiency

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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