Artificial Intelligence

Stay ahead of the curve by leveraging AI to focus on core capabilities

In an increasingly competitive and dynamic business environment, failure to improve efficiency across functions is tantamount to perishing. Nearly all successful businesses that have stayed ahead of the curve have been early adopters of AI. Implementing AI to retain a competitive edge is now a prerequisite for survival for organizations across industries. Big or small, young or old, every business needs to deploy AI to make sure that they are achieving the most from their resources.  Partner with Firstsource and choose from a set of ready options or customise your AI solution to achieve specific results.

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Improve Efficiency with firstAnalytics

Seamlessly dovetail AI across functions to boost efficiency and power growth with plug and play or customized solutions

  • AI Based Analytics Platform: Our firstAnalytics AI based platform is seamless, intuitive and processes large data volumes at high speeds. The end result is freeing up of resources to focus on core competencies. The platform has been designed to dovetail into existing work flows to provide an immediate descriptive overview of data. Proprietary algorithms of the platform enable rapid data cleaning and running of advanced models within minutes. With virtually no or little preparation for a setup, firms can deploy the firstAnalytics platform on their projects within a day. Additionally, the platform is fairly flexible and allows for a good degree of customised should the need arise.
  • Customised AI Solutions: Partner with our AI Analytics experts for a customized solution. No matter how specific, large or small the requirement, work with us on customised AI solutions to meet several business needs. Leverage benefits of improved accuracy and efficiency for diverse processes ranging from document categorization to disease identification.  AI based image and document classification in particular, are some of the many customised AI capabilities we specialise in.
"The team at Firstsource have consistently been approachable, dedicated and knowledgeable in customer service delivery and the contact centre infrastructure.

The personal relationships between both organisations has been the recipe of the success. A good outsourcer will forge solid relationships with their clients, which Firstsource certainly did.

For this reason, we would have no hesitation in calling upon the support of Firstsource, should we need to, in the future."
Head of Customer Contact Centres
Global Transatlantic Airline Brand
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Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

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Stay ahead with our business process consulting services that deliver cost optimisation, revenue growth and increased customer satisfaction.