In an increasingly competitive and dynamic business environment, failure to improve efficiency across functions is tantamount to perishing. Nearly all successful businesses that have stayed ahead of the curve have been early adopters of AI. Implementing AI to retain a competitive edge is now a prerequisite for survival for organizations across industries. Big or small, young or old, every business needs to deploy AI to make sure that they are achieving the most from their resources. Partner with Firstsource and choose from a set of ready options or customise your AI solution to achieve specific results.
Seamlessly dovetail AI across functions to boost efficiency and power growth with plug and play or customized solutions
The client needed support with customer service issues, where in only 45% of customer service requests were being adequately addressed due to underlying process inefficiencies. The client partnered with Firstsource to identify the root causes and create a strategy for improvement. The Firstsource solution delivered a seamless channel experience and reduced cost to serve.
reduction in cost-to-serve
cost savings by optimising the call-back process
cost savings by optimising data validation on website
The client partnered with Firstsource to support their operations during a critical system cutover project and to provide inbound customer service support. Firstsource successfully identified a range of opportunities and solutions for increasing operational scalability and improving operating procedures, deploying technology, facilities and recruitment in just six weeks.
to deploy technology, facilities and recruitment with a bespoke telephony solution
of flexible resources provided by Firstsource during peak periods
improvement over client in-house teams for AHT, calls/hour and schedule adherence
The client was struggling to address the challenges and inefficiencies of operating across six individual channels for customer servicing and partnered with Firstsource to help refine the customer journey and optimise channel performance. The Firstsource solution delivered reduced costs through contact avoidance, as well as a reduction in call volume.
reduction in voice calls
increase in contact avoidance
annual cost savings
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We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology