Analytics Solutions for Telecom & Media

Stay ahead in a fast paced environment by leveraging analytics to understand the language that data across operations, customer experience and marketing speaks

The telecom and media industries experience a very high degree of dynamism in terms of changing technology, consumer expectations, product offerings, and macroeconomic conditions. Survival in such a fast-paced environment is possible only by understanding the language that data across operations, customer experience, marketing speaks. Stay ahead of the curve with text analytics, predictive and descriptive modeling, data mining, forecasting, and optimisation. Due to our association with Telecom and Media clients of the world – across geographies – we are best positioned to use our domain experience, process knowledge, and analytics capabilities to serve your interest

Stay Ahead

Leverage analytics to boost operational efficiency, improve customer experience and maximise cross-selling opportunities

  • Customer Management – Create a 360-degree view of any customer, provide NPS predictions and analyse customer consumption to improve customer retention and loyalty by using our customer management capabilities to process customer journey and historical data.
  • Cross sell/Up sell Analytics – Generate content recommendations and personalised product/service offerings tailored to each customer segment through our customer journey and behaviour analysis expertise
  • Operational Efficiency – Improve customer support services and other backroom operations by using machine learning and automation to provide insights for better operation efficiency and reduced costs
"The team at Firstsource have consistently been approachable, dedicated and knowledgeable in customer service delivery and the contact centre infrastructure.

The personal relationships between both organisations has been the recipe of the success. A good outsourcer will forge solid relationships with their clients, which Firstsource certainly did.

For this reason, we would have no hesitation in calling upon the support of Firstsource, should we need to, in the future."
Head of Customer Contact Centres
Global Transatlantic Airline Brand
Download Insight

Download insights

All insights

Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

Ready to get in touch and grow your business?
Tell us a little more so we can connect you with the right person
Last step!
Let us know which solutions you're most interested in


Let's Talk

Related Pages


FCI is our proprietary customer intelligence solution, designed to deliver actionable insights from customer interactions, enabling a better customer experience.


FirstResolve is our proprietary customer complaint management solution. FirstResolve delivers claims handling methodology that includes a portfolio of claims management services covering the complete range of consumer claims.


Stay ahead with our business process consulting services that deliver cost optimisation, revenue growth and increased customer satisfaction.