Analytics Solutions for Insurance

Stay ahead with advanced underwriting capabilities by leveraging analytics for better customer insights and a wider offering array

In an industry where advanced math and financial theory form the cornerstone of analysing risk and cost, data science can undisputedly transform ways of doing business. For instance, traditionally, insurance companies used internal records and claims history as the primary information source for underwriting. With the power of analytics, underwriters can now deduce significant insights from available digital footprints. Better behaviour analysis has given rise to a slew of underwriting tools. The result is a massive growth in underwriting capabilities for any kind of risk thereby leading to better business with an expansion of the consumer base.  Our expertise in banking & financial services & healthcare sectors has equipped us to support the Insurance industry as well. Choose from ready-made options or partner with our experts for customised solutions to address specific needs.

Stay Ahead

Enhance efficiency with analytics solutions that seamlessly manage claims, identify fraud and deduce customer insights

  • Claims Analytics: By using customer historical profile, industry practices and customer journey information, we can provide you the customer groups to target to maximize your paid claims
  • Fraud Analytics: We can help you determine the eligibility of customer for health plans and identify and prevent claims fraud by using prescriptive and predictive analytical techniques
  • Customer Analytics: We provide the required market insights and competitor analysis to help clients manage and provide unique product offerings at good prices to increase customer acquisition and retention
"The team at Firstsource have consistently been approachable, dedicated and knowledgeable in customer service delivery and the contact centre infrastructure.

The personal relationships between both organisations has been the recipe of the success. A good outsourcer will forge solid relationships with their clients, which Firstsource certainly did.

For this reason, we would have no hesitation in calling upon the support of Firstsource, should we need to, in the future."
Head of Customer Contact Centres
Global Transatlantic Airline Brand
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Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

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