Analytics for Banking & Financial Services

Stay ahead with Banking and Financial analytics solutions that harness the explosion of information to identify growth opportunities and actionable insights for quicker game changing decisions

Whether it is minimising friction across customer touch points, maximising collection efforts, increasing products per client or reducing exposure to risk; Analytics has breathed new life into every function of BFSI. While results of individual projects or discrete assignments have caught the fancy of several experts, there is huge scope for BFSI to scale analytics efforts. With the explosion of information in the sector, analytics is necessary for identifying growth opportunities, deducing insights and making quicker and better decisions. Clearly any BFSI player that chooses to do anything less with the information it possesses, runs a large risk of falling behind competition. Partner with FSL to scale up and let core functions harness the power of analytics. Whether it’s a ready to use options or a customised solution that your organisation needs, we are well-equipped to handle diverse needs on account of our association with a wide range of BFSI clients. Our analytical capabilities cover nearly all areas of the BFSI value chain.

Stay Ahead

Power growth with analytics solutions that boost collection, minimise credit risk and read markets for insights

  • Collection Analytics – Formulate an effective collection process with our expertise in evaluating active accounts that have the propensity to default in the upcoming billing cycle. Analysis of historical profile of payments and collection data with banks of recent years allows us to build models that can accurately predict future default behaviour of the customers
  • Credit Risk Management: Target the right customers, monitor and predict their risk level through a complete profile and insights pertaining to customer lifestyle and behaviour
  • Marketing Analytics: Optimise products and service offerings to the right customer segment and maximise your revenue by deploying our predictive analytic capabilities to process historical customer data and behaviour
"The team at Firstsource have consistently been approachable, dedicated and knowledgeable in customer service delivery and the contact centre infrastructure.

The personal relationships between both organisations has been the recipe of the success. A good outsourcer will forge solid relationships with their clients, which Firstsource certainly did.

For this reason, we would have no hesitation in calling upon the support of Firstsource, should we need to, in the future."
Head of Customer Contact Centres
Global Transatlantic Airline Brand
Brochure
Brochure
Download Insight

Download insights

All insights

Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

Ready to get in touch and grow your business?
Tell us a little more so we can connect you with the right person
Last step!
Let us know which solutions you're most interested in

 

Let's Talk

Related Pages

FirstCustomerIntelligence

FCI is our proprietary customer intelligence solution, designed to deliver actionable insights from customer interactions, enabling a better customer experience.

FirstResolve

FirstResolve is our proprietary customer complaint management solution. FirstResolve delivers claims handling methodology that includes a portfolio of claims management services covering the complete range of consumer claims.

Consulting

Stay ahead with our business process consulting services that deliver cost optimisation, revenue growth and increased customer satisfaction.