Firstsource’s Digital Debt Collection platform is an AI-powered application underpinned by our ‘Digital First, Digital Now’ approach that leverages diverse technologies. A scalable, agile, and flexible solution, it meets the most stringent compliance standards and provides a secure and effective solution to help fintech companies such as yours to stay ahead of the curve. Leveraging AI and Machine Learning, it enables effective debt collection, maximum ROI, and improved customer satisfaction.
Flexible and customizable digital platform designed as per client requirements. We do not fit you in to our model
Full control of strategies, processes and outcomes
Change Ready – proven capacity to adapt to business dynamics
Transformational Business Intelligence
Lower cost & Flexible Commercial Models
Compliance & Security
Digital Debt Collection is a transformative and continual journey to achieve better results and compliance through a tested, stable, and proven environment.
71% Increase in Revenue per Account
79% Reduction in Cost to Collect
Net Yield
Traditional - $69 / Acct
Digital - $139 / Acct
131% improvement
in collections effectiveness
76% of value is from Revenue Lift
25% from cost Savings
Unlike traditional collections that involve making intrusive calls to borrowers and creating a negative impact, Firstsource’s Digital Debt Collection platform is an AI-powered application designed exclusively for modern banks and fintech companies to optimize collection efforts while enhancing customer experience.
Our Digitally-Empowered Contact Centre (DECC) helps future-proof your CX capabilities, so you can deliver the moments that matter to your customers – not only now but also in the future.
The platform leverages Artificial Intelligence and Machine Learning to understand customer behavior and devise the best course of action. This approach allows you to reach your customers and engage with them at the right time, using the best possible channel, and improve long-term engagement.
Enabling customers with self-serve options to save time and boost CX
Enabling personalized, empathetic, and tacit verbiage & vertical scaling of digital associates
Secure and robust systems to protect customer privacy and ensure compliance
High open and click rates of emails seeking loan payments
Ability to handle large volumes of communications running into millions
Digital Collections ensures better collections instead of settlement
Low drop-off rates of customers pulling out in the last moment
Enabling personalized, empathetic and tacit verbiage & scaling up or down of digital associates
Secure and robust systems to protect customer privacy and ensure compliance
Scalability to all customer contact components like emails/website to. meet your needs
