Are great leaders born or made? Laura Hourican, SVP HR at Firstsource Solutions UK, shares her insights in HR Grapevine’s latest issue, revealing how Firstsource is building its next generation of leaders.
“Our team leaders and senior management play a critical role when it comes to employee motivation in our organisation. It’s essential we have strong leaders to engage staff to deliver for our clients and their customers.
Once employees become a team leader, we continue to support and help them develop their leadership skills even further. Leadership competencies are assessed on an annual basis, at which point employees can then select courses to go on to grow skills they already have or develop new ones.
In an industry where there is a relatively high churn rate, offering valuable training opportunities and ongoing development has been key to motivating employees and ensuring we maintain a relatively low attrition rate ourselves.”
The full article can be found on page 24 here.
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