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Overview

Firstsource delivers innovative, value-added business process management services across the customer lifecycle. We offer a comprehensive suite of business process management services through a combination of extensive domain knowledge, strategic alliances and internal competencies backed by leading-edge technologies. Our focus on Telecommunications & Media, Banking & Financial Services, Insurance, Healthcare and Publishing verticals has enabled us to extend business benefits beyond cost arbitrage.

Our endeavor is to deliver value-added services in Customer Management, Data Processing and Collections to build long-term partnerships with our clients and their end-customers. We leverage well-tuned processes and innovative Intellectual Property-based products to simplify complex business processes. It’s a commitment that is reflected in our value proposition – Business Process. Simplified.   

 

Industries

Firstsource Solutions Ltd Banking & Financial Services
Firstsource Solutions Ltd Insurance
Firstsource Solutions Ltd Telecom & Media
Firstsource Solutions Ltd Healthcare
Firstsource Solutions Ltd Publishing

 

Firstsource Solutions Ltd

Products

Firstsource Solutions Ltd First Customer Intelligence
Firstsource Solutions Ltd First Chat
Firstsource Solutions Ltd First Smartomation
Firstsource Solutions Ltd First Resolve
Firstsource Solutions Ltd First WF Suite

Blogs

Blog Understanding Business Process Outsourcing as a Service

 

Customer Interaction Analytics is the New Black

 

Awards
 
 

National Outsourcing Association’s Outsourcing Professional Awards

Firstsource partnership with giffgaff has been awarded
- Best Outsourced
  Customer Service Team
- Best Business Process   Outsourcing Team

 
White Paper
 

Customer Intelligence is the new black