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Managing Director and Chief Executive Officer
Rajesh is responsible for driving the company’s strategic and corporate initiatives globally and evolving the company’s business model towards achieving the long term growth, profitability and industry leadership of the organisation.
Prior to joining the company in 2011 as Deputy Managing Director and Chief Financial Officer (CFO), he was the Managing Director of Walden India Advisors Private Limited, responsible for leading all investment initiatives and managing portfolio companies. He has also been the CFO of Firstsource from November 2002 to June 2008. He has held several global leadership positions in his career including roles in ICICI Bank, KPMG, E&Y, Pioneer ITI AMC (now part of Franklin Templeton) and GIV Venture Partners. He has earned his MBA from Richmond College, London and is a commerce graduate from Madras University, India.
President – Chief Financial Officer
Dinesh oversees Firstsource’s global finance, banking, accounting and corporate taxation. He is also responsible for all strategic financial activities including business planning, forecasting and analysis, management systems and statutory compliance. He has been with Firstsource since inception and was instrumental in consolidating the commercial and finance functions globally.
Prior to joining Firstsource, he was with ICICI Bank, responsible for US GAAP financials. He played an important role in the US listing of ICICI and ICICI bank as well as in the merger of ICICI and ICICI bank. A commerce graduate from Jodhpur University, India, he is also a Chartered Accountant from the Institute of Chartered Accountants of India and a Cost Accountant from The Institute of Cost and Works Accountants Of India.
President – Customer Management
Gavin Snell joined Firstsource in January, 2015 and has been recently appointed as President for our Customer Management division. Gavin has extensive global leadership experience, having held senior leadership positions with major BPO, Data and Analytics and Financial Services organisations in 4 continents. He joined directly from Capita (a major UK BPO), where he held a senior leadership position responsible for business development and solution teams. Prior to that, he had assumed senior general management and business development roles with Experian (including a 3 year spell as Managing Director for the UK Credit Bureau) and GE Capital.
Gavin originates from Malawi and was schooled in Southern Africa before completing Postgraduate Qualifications in Marketing from West of England University.
President & CEO – Healthcare
Venkat is in charge of Firstsource’s Healthcare Payer, Provider and Publishing businesses. With his rich experience in business process outsourcing (BPO) services he oversees operations spread across USA and India, serving clients in the Healthcare Payer and Publishing markets. His responsibilities include profitability, growth, customer satisfaction and employee satisfaction.
Prior to joining Firstsource, he served with Lason Inc. and was responsible for BPO operations. A graduate in Physics, he also holds a Certificate in Management Development from the Indian Institute of Management, Ahmadabad, India.
Sanjay is Head of Customer Management at Firstsource, focused on enhancing customer management initiatives in the continent.
Prior to joining Firstsource, he acquired rich and diverse experience in some of India’s leading companies including Mahindra Satyam as Head of South Asia and Dell as Country Manager. He holds a Bachelors degree in Electrical Engineering from Bharathiar University, Coimbatore, India.
President – Chief Operating Officer (Customer Management)
Shalabh is President and Chief Operating Officer for the Customer Management business at Firstsource. He is responsible for all Client Operations out of India, Sri Lanka, the Philippines, the UK and the US. He has held various positions in the past including leading the Business Transformation Office and the domestic estate under the Customer Management business at Firstsource.
As the BTO Head, he was in-charge of new technology partnerships, drove innovation across processes and created value added solutions for clients. He was responsible for bringing in together existing best practices across the company in a holistic manner coupled them with new product development leveraging technology and analytics.
Shalabh joined Firstsource in 2010 and prior to that was Head, Domestic Business at MphasiS. He brings to the table over 20 years of work experience in various organisations like Wipro, Compaq/HP, GE and IBM Daksh. He is a Mechanical Engineering graduate from the Indian Institute of Technology (IIT), Kanpur. He also holds an MBA (Finance) from the Institute of Management Technology (IMT), Ghaziabad, India.
Executive Vice-President, Collections
Arjun focuses on all stages of the Collections business over the life cycle of delinquent and charged off debts. The business practices that he manages span credit card, automobile, student loan, healthcare and telecom.
Prior to this role, he was the Chief Financial Officer of US Operations for Firstsource. He began his career with Tata Tea, and then joined Enron India Private Limited as Finance Controller at Enron’s Broadband Unit. He holds a post graduate degree in Business Management from the University of Queensland, Australia and a graduate degree in Physics from St Xavier’s College, Mumbai, India.
Executive Vice-President - Chief Compliance Officer
Arun Tyagi is Executive Vice-President and Chief Compliance Officer at Firstsource. He leads Enterprise Risk Management, Internal Audit, Legal, Regulatory & Contractual Compliance and Company Secretarial functions in the company.
Prior to joining Firstsource, he worked with Indian market Research Bureau (IMRB) and American Express. At Amex, he acquired diverse experience on number of key International assignments ranging from Transition and Consolidation of Processes, Process Re-engineering, System development & implementation and Operations Delivery. He holds a commerce degree from Delhi University, India, and is also an MBA (Finance) from Amity University.
SVP – Human Resources
Deepti manages the Human Resources function at Firstsource. She leads Centre of Excellence functions like Compensation and Benefit, HR Operations, Corporate Social Responsibility (CSR), Performance Management System, Learning and Management Development and Lateral Hiring. She helps drive HR Automation through the functions of Human Resource Management System (HRMS) as well as HR Projects & Analytics which also come under her gambit. She also provides functional support to the Business through the Employee Engagement Function.
She has been with Firstsource since August 2002 and has over 16 years of work experience in various aspects of Human Resources.
Prior to joining Firstsource, she was with BPL Mobile where she joined as a Management Trainee and worked in various roles handling C&B and regional HR responsibilities.
Deepti holds an Economics Honors degree from Indraprastha University and also holds a Post Graduate degree in Human Resources and International Marketing from Lal Bahadur Shastri Institute of Management. Additional she has received a certification on Transactional Analysis (TA) coaching and is currently pursuing TA Advanced training.
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