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Managing Director and Chief Executive Officer
Rajesh is responsible for driving the company’s strategic and corporate initiatives globally and evolving the company’s business model towards achieving the long term growth, profitability and industry leadership of the organisation.
Prior to joining the company in 2011 as Deputy Managing Director and Chief Financial Officer (CFO), he was the Managing Director of Walden India Advisors Private Limited, responsible for leading all investment initiatives and managing portfolio companies. He has also been the CFO of Firstsource from November 2002 to June 2008. He has held several global leadership positions in his career including roles in ICICI Bank, KPMG, E&Y, Pioneer ITI AMC (now part of Franklin Templeton) and GIV Venture Partners. He has earned his MBA from Richmond College, London and is a commerce graduate from Madras University, India.
President – Chief Financial Officer
Dinesh oversees Firstsource’s global finance, banking, accounting and corporate taxation. He is also responsible for all strategic financial activities including business planning, forecasting and analysis, management systems and statutory compliance. He has been with Firstsource since inception and was instrumental in consolidating the commercial and finance functions globally.
Prior to joining Firstsource, he was with ICICI Bank, responsible for US GAAP financials. He played an important role in the US listing of ICICI and ICICI bank as well as in the merger of ICICI and ICICI bank. A commerce graduate from Jodhpur University, India, he is also a Chartered Accountant from the Institute of Chartered Accountants of India and a Cost Accountant from The Institute of Cost and Works Accountants Of India.
President and Chief Operating Officer, Customer Management
Shalabh Jain is the President & COO of Customer Management business at Firstsource. In this role, he manages the Customer Management operations across North America, UK and Asia. Prior to this role, Shalabh headed the Business Transformation office at Firstsource being responsible of new technology partnerships, driving innovation across processes and creating value added solutions for clients. He was also responsible for bringing together existing best practices across the company in a holistic manner coupled with new product development leveraging technology and analytics.
Prior to joining Firstsource in 2010, he was the Head of Domestic Business, at MphasiS. He brings to the table over 20 years of work experience in various organisations like Wipro, Compaq/HP, GE, IBM Daksh and MphasiS.
He is a Mechanical Engineering graduate from the Indian Institute of Technology (IIT), Kanpur. He also holds an MBA (Finance) from the Institute of Management Technology(IMT), Ghaziabad, India.
President – Customer Management
Gavin Snell joined Firstsource in January, 2015 and has been recently appointed as President for our Customer Management division. Gavin has extensive global leadership experience, having held senior leadership positions with major BPO, Data and Analytics and Financial Services organisations in 4 continents. He joined directly from Capita (a major UK BPO), where he held a senior leadership position responsible for business development and solution teams. Prior to that, he had assumed senior general management and business development roles with Experian (including a 3 year spell as Managing Director for the UK Credit Bureau) and GE Capital.
Gavin originates from Malawi and was schooled in Southern Africa before completing Postgraduate Qualifications in Marketing from West of England University.
Sanjay is Head of Customer Management at Firstsource, focused on enhancing customer management initiatives in the continent.
Prior to joining Firstsource, he acquired rich and diverse experience in some of India’s leading companies including Mahindra Satyam as Head of South Asia and Dell as Country Manager. He holds a Bachelors degree in Electrical Engineering from Bharathiar University, Coimbatore, India.
President & CEO – Healthcare
Venkat is in charge of Firstsource’s Healthcare Payer, Provider and Publishing businesses. With his rich experience in business process outsourcing (BPO) services he oversees operations spread across USA and India, serving clients in the Healthcare Payer and Publishing markets. His responsibilities include profitability, growth, customer satisfaction and employee satisfaction.
Prior to joining Firstsource, he served with Lason Inc. and was responsible for BPO operations. A graduate in Physics, he also holds a Certificate in Management Development from the Indian Institute of Management, Ahmadabad, India.
Executive Vice-President, Collections
Arjun focuses on all stages of the Collections business over the life cycle of delinquent and charged off debts. The business practices that he manages span credit card, automobile, student loan, healthcare and telecom.
Prior to this role, he was the Chief Financial Officer of US Operations for Firstsource. He began his career with Tata Tea, and then joined Enron India Private Limited as Finance Controller at Enron’s Broadband Unit. He holds a post graduate degree in Business Management from the University of Queensland, Australia and a graduate degree in Physics from St Xavier’s College, Mumbai, India.
EVP – Head of ACM Domestic Business (Asia Business Unit)
Arun Tyagi is EVP - Head of ACM Domestic Business at Firstsource. In this profile, he oversees Operations for domestic businesses delivered out of India and Sri Lanka. He is responsible for building and growing the business for the company. Prior to this, Arun has headed various departments including Enterprise Risk Management, Internal Audit, Legal, Regulatory & Contractual Compliance and Company Secretarial functions at different times in the company.
Prior to joining Firstsource, he worked with Indian market Research Bureau (IMRB) and American Express India Pvt. Ltd. He holds a commerce degree from Delhi University, India, and is also an MBA (Finance) from Amity University.
SVP – Chief Technology Officer
Ajit is the Chief Technology Officer at Firstsource. He is responsible for IT Services Delivery, Account & Project Management, Audits, Network & Communication, Information Risk Management and IT Infrastructure with Vendor Management functions under Technology.
This is Ajit’s second innings at Firstsource. In his first stint, he joined us in April 2005 and left in July 2012. He handled multiple roles of Global IT Procurement, Centre Kit outs and Infra set ups in India and abroad. His expertise lay in getting the best Procurement solutions in IT and Telecom, Sale & Lease Back (Asset Financing) and was a key participant in enterprise mergers and acquisitions in the role of technology and commercial due diligence. He has extensive international experience maintaining executive positions in USA, Hong Kong and China.
He brings with him over 20 years of experience with a strong background in technology and telecommunication, information technology platforms, network management, data centre management & infrastructure service management (ITIL). Apart from his 7 year stint at Firstsource, he has also worked in organisations such as Netmagic Solutions Pvt Ltd., Virtela, Anunta Technology Management Services Ltd bringing technical knowledge in Cloud Computing, Virtualization and Analytics.
Ajit holds a diploma in Mechanical Engineering from Mumbai University and is also certified by IIM- Bangalore as part of the Business Leadership Programme. He also holds a diploma in Software Exports from Intell Computer Education, Mumbai.
Amit Narain Ahuja
SVP – Head Internal Audit & Risk Management
Amit Narain Ahuja heads the Internal Audit, Information Security Audit and Risk Management functions at Firstsource.
Amit has over 16 years of experience in the areas of internal audits, fraud risk management, risk and controls assessments, process re-engineering & Sarbanes-Oxley compliance. He has worked across multiple geographies including North America, UK, Europe and India.
Prior to joining Firstsource, he has worked with Deloitte, Ernst & Young, EXL Service, KPMG and SNB where he led global engagements for clients across BFSI, Manufacturing, IT, FMCG and Hospitality domains.
Amit is a Chartered Accountant from Institute of Chartered Accountants of India, a Certified Sarbanes-Oxley Expert, and a Commerce Graduate from Delhi University, India.
SVP – Human Resources
Deepti manages the Human Resources function at Firstsource. She leads Centre of Excellence functions like Compensation and Benefit, HR Operations, Corporate Social Responsibility (CSR), Performance Management System, Learning and Management Development and Lateral Hiring. She helps drive HR Automation through the functions of Human Resource Management System (HRMS) as well as HR Projects & Analytics which also come under her gambit. She also provides functional support to the Business through the Employee Engagement Function.
She has been with Firstsource since August 2002 and has over 16 years of work experience in various aspects of Human Resources.
Prior to joining Firstsource, she was with BPL Mobile where she joined as a Management Trainee and worked in various roles handling C&B and regional HR responsibilities.
Deepti holds an Economics Honors degree from Indraprastha University and also holds a Post Graduate degree in Human Resources and International Marketing from Lal Bahadur Shastri Institute of Management. Additional she has received a certification on Transactional Analysis (TA) coaching and is currently pursuing TA Advanced training.
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