Unlocking the Customer Value. Simplified.

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About us

We are a leading Business Process Management (BPM) company, providing customer-centric business process services. Our network of delivery centers are spread across India, the Philippines, Sri Lanka, the UK and the US.

With a diverse array of resources, we can tap into our talent pools to ensure client proximity, deep market and domain expertise, and superior communication; called our ‘Right-shore’ delivery model. We leverage this model to serve organizations in the Banking, Financial Services and Insurance, Healthcare, Telecommunications & Media verticals.

We assimilate best-of-breed processes, develop intellectual property, adopt cutting edge technology, ensure on-time delivery and invest in quality services to confirm maximum customer satisfaction. We help our clients reduce operational costs, record process improvements and more importantly, focus on their core competence.

Our brand’s promise is – Business Process. Simplified.

Serving over 100 global clients – from 46 centers across the globe, in various languages – we are supported by a 23,000+ global workforce.


We help our clients optimize business processes by providing customized Business Process Outsourcing (BPO)/ Business Process Management (BPM) services. We offer wide range of services throughout the customer lifecycle, which include:

Firstsource Solutions Ltd
Customer Management
Firstsource Solutions Ltd
Collections Management
Firstsource Solutions Ltd
Data Processing & Transaction Processing
Firstsource Solutions Ltd

At Firstsource, we endeavor to transform from being an outsourcing company to a trusted business partner – by keeping our focus on delivering value. We focus on improving customer experience, simplifying business processes, increasing productivity and creating a positive revenue impact.


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Whitepaper Testimonial

We have a strategic partnership with Firstsource which works extremely well. Together we are inventing a new customer communication channel to enhance the customer experience and provide a human face to the web...

Wendy Schratz,
Director of e Experience, BSkyB.