" When I joined Telefonica O2 UK 2 years ago I wanted to really change the nature of the service experience in the UK for Broadband. We selected Firstsource as our strategic partner because they really get the idea that differentiating through service is not only a great customer experience but it’s also sustainable. During 2011 our partnership went from strength to strength, so much so that in Q1 2012 we were an unprecedented 9 points ahead for Broadband Telephone Support CSI and have won awards for best Customer Service from uswitch.com, broadbandchoices.co.uk and Computer Shopper.
I am, as you would imagine, delighted that the partnership works so well and that Firstsource continue to be imaginative, flexible and above all, a great bunch of people to work with. "
Head of Connected World,