| Banking Financial Services |
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UK Bank Revamps Mortgage Business
Firstsource Enables Significant Improvement In Processes, Operational Scalability and Efficiency to Enhance Customer Service, Apart From Ensuring Overall Cost Reduction Of 49%
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Finance Major Reduces Operational Costs
Firstsource Provides Support In Managing Millions of Customers; Enables Faster
Delivery with 33% Reduction In Customer Handling....
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| Insurance |
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UK Motor Insurance Company Enhances Customer Service Improves Operational
Efficiency
Firstsource Helps the Company to Create Robust Customer Service and Support Environment That Helps Improve Sales and Bring Down....
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| Telecommunications |
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Telecom Major Enhances Services Across European Operations; Improves Customer Satisfaction
Firstsource Lends Support in Improving Service Levels and Raising the Customer Satisfaction (CSAT) Score from 3 to 7 Out of 10.
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Mobile Service Provider Ramps Up Customer Services to Improve Profitability
Firstsource provides an innovative model to address end-to-end management of customer lifecycle; ensures growth and profitability in a highly competitive business environment.
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Telecom Major Improves Fraud Control Mechanism; Prevents Revenue Leakage of USD 5 Million
Firstsource provides comprehensive support to manage complex revenue maximization processes; reduces fraud detection time by 75%.
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Mobile Service Provider Improves Customer Retention
Firstsource Provides Complete Support for the Churn Management Initiative,Interacts with Customers to Proactively Identify....
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Giffgaff Leverages Social Media to Build Customer Loyalty
Firstsource Provides Support to Manage the Company's Online Customer Forums; Helps Increase Customer Satisfaction Levels to 85%...
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| Healthcare |
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Firstsource is the One Source Solution to Streamline Your Business Office
Aspen Valley Hospital District (AVH) is a critical access facility located in Aspen, Colorado....
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Firstsource Reaches Out to the Uninsured
MedCentral Health System is one of the most progressive acute care hospitals in the country....
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Synchronize Your Revenue Cycle by Outsourcing to Firstsource
MedCentral Health System is a 326 bed acute care facility located in Ohio and is the largest medical provider between the cities of Cleveland and Columbus....
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Firstsource’s Solution for the Rise of Uncompensated Care
LifePoint Hospitals, Inc. is headquartered in Brentwood, Tennessee and is one of the nation’s renown healthcare providers...
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Award winning Initiative Helps Improve End Customer Satisfaction for a Fortune 50 Healthcare Insurer
A Fortune 50 healthcare provider needed to improve its claims adjudications process; increasing customer service in terms of quality, flexibility and easier and faster claims settlements...
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| Media and Publishing |
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Leading Publisher Expands Market Reach through ebooks
Firstsource supports the company through its proprietary content conversion platform
Paperchase to ensure high quality and faster ....
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Leading Educational Book Publishers
Firstsource's expertise helps the company enhance product quality and improve
customer experience…
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E-commerce Giant Ramps Up Publishing Business
Firstsource helps the publishing business of leading online retailer penetrate into new
markets; increase production of ebooks....
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