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Firstsource Implements Business Continuity Plan to Maintain Service Levels during Severe Flooding
Firstsource delivered uninterrupted customer service operations for its clients in the United States and the UK from locations in flood-hit Manila by implementing an effective Business Continuity Plan (BCP) that resulted in 50% employee attendance
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Global Card Issuer Raises Customer Satisfaction and Retention
Firstsource Leveraged a Scalable Onshore Delivery Service Model and
Customer Analytics to Enable a Leading Global Bank to Increase
Customer Satisfaction at its Private Label Card Business, Leading to
Higher Retention Rates
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Leading Card Company Enhances Customer Satisfaction
In handling the Inbound Calls from Customers of a Leading Global Bank's
Private Label Card, Firstsource Enhanced the Customer Experience of the
Bank's Services Leading to Higher Satisfaction Levels
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UK Bank Revamps Mortgage Business
Firstsource Enables Significant Improvement In Processes, Operational Scalability and Efficiency to Enhance Customer Service, Apart From Ensuring Overall Cost Reduction Of 49%
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Finance Major Reduces Operational Costs
Firstsource Provides Support In Managing Millions of Customers; Enables Faster
Delivery with 33% Reduction In Customer Handling....
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| Insurance |
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UK Motor Insurance Company Enhances Customer Service Improves Operational
Efficiency
Firstsource Helps the Company to Create Robust Customer Service and Support Environment That Helps Improve Sales and Bring Down....
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| Telecommunications |
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Sky Partners with Firstsource to Provide Web Chat Customer Service Channel
Sky Partners with Firstsource to Provide Web Chat Customer Service Channel.
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BT Enhances Services Delivery
Firstsource Helps the Company Optimize Order Management Processes Delivered Through Multiple Vendors in Multiple Locations.
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US-Based Clearing House Improves Time-to-market and Profitability
Firstsource Assists in Managing Large Volumes of Orders; Leverages Domain Expertise to Streamline Processes and Increase Efficiency Levels.
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Telecom Major Enhances Services Across European Operations; Improves Customer Satisfaction
Firstsource Lends Support in Improving Service Levels and Raising the Customer Satisfaction (CSAT) Score from 3 to 7 Out of 10.
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Mobile Service Provider Ramps Up Customer Services to Improve Profitability
Firstsource provides an innovative model to address end-to-end management of customer lifecycle; ensures growth and profitability in a highly competitive business environment.
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Telecom Major Improves Fraud Control Mechanism; Prevents Revenue Leakage of USD 5 Million
Firstsource provides comprehensive support to manage complex revenue maximization processes; reduces fraud detection time by 75%.
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Mobile Service Provider Improves Customer Retention
Firstsource Provides Complete Support for the Churn Management Initiative,Interacts with Customers to Proactively Identify....
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Giffgaff Leverages Social Media to Build Customer Loyalty
Firstsource Provides Support to Manage the Company's Online Customer Forums; Helps Increase Customer Satisfaction Levels to 85%...
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| Healthcare |
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Firstsource is the One Source Solution to Streamline Your Business Office
Aspen Valley Hospital District (AVH) is a critical access facility located in Aspen, Colorado....
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Firstsource Reaches Out to the Uninsured
MedCentral Health System is one of the most progressive acute care hospitals in the country....
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Synchronize Your Revenue Cycle by Outsourcing to Firstsource
MedCentral Health System is a 326 bed acute care facility located in Ohio and is the largest medical provider between the cities of Cleveland and Columbus....
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Firstsource's Solution for the Rise of Uncompensated Care
LifePoint Hospitals, Inc. is headquartered in Brentwood, Tennessee and is one of the nation's renown healthcare providers...
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Award winning Initiative Helps Improve End Customer Satisfaction for a Fortune 50 Healthcare Insurer
A Fortune 50 healthcare provider needed to improve its claims adjudications process; increasing customer service in terms of quality, flexibility and easier and faster claims settlements...
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| Media and Publishing |
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Leading Publisher Expands Market Reach through ebooks
Firstsource supports the company through its proprietary content conversion platform
Paperchase to ensure high quality and faster ....
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Leading Educational Book Publishers
Firstsource's expertise helps the company enhance product quality and improve
customer experience…
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E-commerce Giant Ramps Up Publishing Business
Firstsource helps the publishing business of leading online retailer penetrate into new
markets; increase production of ebooks....
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