Firstsource in the news

The evolution of customer satisfaction measurement December 7, 2011, Business First Online Sean Canning - The head of UK and Ireland Firtsource Solutions says his passion for customer service is what inspires his business December 6, 2011, Business Telegraph One in Ten Buy Insurance From Their Bank - Jeremy Edwards, Head of Banking and Financial Services November 30, 2011, InsuranceTimes.co.uk No consensus amongst Smartphone users about the best way to solve technical problems, survey shows November 23, 2011, Call Centre Clinic Measuring Customer Satisfaction More Effectively - Iain Regan, Global Head of Business Development & CRM, Telecoms & Media November 16, 2011, as published in Mobile News Magazine Huge mortgage cross-sell opportunity November 10, 2011, Retail Banker Cutting Customer Churn in the Collections Business - Satwant Khalsa, SVP Client Relations November 09, 2011, as published in Customer Interaction Solutions Magazine Beating a Path November 1, 2011, Credit Today Firstsource ranked in Top 10 Green IT Enterprises September 07, 2011, CIO Magazine Putting the Power of Analytics to Work in Collections September 02, 2011, Collections & Credit Risk Firstsource Ranked 5th in the DataQuest's Top BPO Companies List August 15, 2011, Data Quest For an Inclusive Workforce August 10, 2011, The Times of India Can outsourcing transform telecom customer service from cost to profit? August 9, 2011, Information Week More Questions Than Answers Regarding Consumer Bureau’s Prepaid Plans August 01, 2011, Payments Source Can telecoms companies offer designer customer service? Iain Regan SVP, Head of Telecoms & Media, UK & Australasia, at Firstsource Solutions shares how July 28, 2011, Telecoms.com How will banks respond to the media glare of the PPI misselling issue? Jeremy Edwards is Head of Banking & Financial Services at Firstsource Solutions opines July 28, 2011, Credit Collections & Risk magazine Texting as equally valued as making and receiving calls – Firstsource and YouGov Survey July 28, 2011, Mobile magazine Firstsource and YouGov Survey on Smartphones - Third of users admit out-of-office addiction July 15, 2011, Daily Mail 'Debt repayment, margin improvement key priorities' - Q&A: Carl Saldanha, Global CFO, Firstsource July 07, 2011, Business Standard Rajesh Subramaniam appointed as Dy MD & CFO of FirstSource Solutions July 05, 2011, The Hindu Business Line Firstsource Ranked among Great Places to Work June 24, 2011, greatplacetowork.in Firstsource wins BITC award for helping unemployed get back to work June 20, 2011, CIO Connect News Bureau Indian IT companies now turn to domestic market – Firstsource builds capability across Tier 2 cities and Sri Lanka June 16, 2011, Business Standard Firstsource Receives Honorable Mention Award for Best Performance Acting on Voice of the Customer and Voice of the Social Customer at 12th Annual Call Center Week June 15, 2011, Callcenterweek.com How will banks respond to a new world? Jeremy Edwards, Head of Banking & Financial Services at Firstsource Solutions opines June 15, 2011, Reuters blogs Firstsource among a couple dozen companies named as finalist in 2011 Call Center Excellence Awards June 13, 2011, InsideARM.com Firstsource Solutions UK - long term unemployed recruitment programme June 9, 2011, Business in the Community Outsourcing Revolution in Customer Services June 7, 2011, Indiaincorporated.com Online communities foster customer loyalty by doing what traditional contact centers cannot – Firstsource partners with Giffgaff to make it a success June 2011, CRM Magazine Card Industry Going Beyond Blogs – Firstsource study at Card Forum & Expo in Miami Beach, FL June 6, 2011, American Banker Market Opportunity for Pre-Paid Cards Growing, According to Firstsource Payments Industry Survey June 2, 2011, Marketwatch Firstsource bags TMC's social CRM leader award May 16, 2011, CIOL Firstsource aiming to keep the customer satisfied May 12, 2011, Ulster Business Sri Lanka's Dialog enters BPO JV with India's Firstsource May 03, 2011, Reuters UK Hide and Seek - How to find the elusive balance between the cost of tracing and the value of finding the debtor? May 01, 2011, Credit Today Tier 2 and 3 Cities Growing as Outsourcing Destinations in India – Firstsource among Companies in the Forefront May 01, 2011, Business Line Firstsource and Barclaycard US Receive Prestigious Outsourcing Excellence Award from Outsourcing Center March 23, 2011, Business Wire Outsourcing Center Announces Winners of 15th Annual Outsourcing Excellence Awards March 10, 2011, Business Wire Firstsource to focus on Organic growth February 14, 2011, Economic Times Smita Gaikwad to head corporate communications for Firstsource February 01, 2011, BPO Watch India Bureau Firstsource Achieves Highest Ranking for Extended Business Office Services in KLAS’ Annual Healthcare Industry Report January 12, 2011, Business Wire

Smita Gaikwad
India and North America

Global Head of Marketing and Communications
Firstsource Solutions Limited
Mob : +91 98201 22336
Tel: +91 (22) 6666 0888 / 0841
Fax: +91 (22) 6663 5481
Email: smita.gaikwad@firstsource.com

Fraida Silver
UK

Marketing Director
Firstsource Solutions UK Ltd.
Space One, 1 Beadon Road
London W6 0EA
Tel: +44 (0) 20 8237 4515
Fax: +44 (0) 20 8237 4501
Email: fraida.silver@firstsource.com