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Issue no. 01 July, 2008
Dear Customer,
This newsletter brings to you quarterly updates on the key milestones and achievements of Firstsource Solutions. We are committed not only to achieving excellence in our delivery capabilities and our business, to maximize the value we deliver to your business.
Financial
Firstsource announces it annual results for Financial Year April 2007- March 2008 - Firstsource declared a net growth of 59.1% and revenues of Rs 13,337.2 Mn (USD 332.5 Mn*).
* converted at dollar-rupee exchange rate for the period ended March 31st 2008
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Deals & Acquisitions
Firstsource, Airtel in 3-yr outsourcing partnership - Firstsource will offer voice and back office operations to Bharti Airtel, India’s largest private telecom services provider. Firstsource will provide a suite of services in areas such as customer accounting, fraud and credit monitoring, customer service, collections and customer retention from its centers in Chennai and Mumbai under the three year outsourcing agreement.
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Firstsource bags KPO deal from LSE - Pipal Research, a subsidiary of Firstsource Solutions and a leading provider of customized business research, signed a MoU with the London Stock Exchange (LSE) to provide industry and company focussed research reports to Alternative Investment Market (AIM).
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Awards & Recognition
Firstsource wins multiple honors at the 2008 IQPC and Six Sigma Awards - Firstsource has been consistently recognised for its Process Excellence, we won several awards in 2007 and since January 2008 has won 2nd place in the Best Six Sigma Deployment Leader category, and 3rd place in “Best Six Sigma project in Services & Transaction in USA. We were finalists in Services &
Transaction category at the European Process Excellence Awards 2008.
Firstsource among top 20 Indian companies in the IAOP Global Outsourcing 100, 2008 list - The International Association of Outsourcing Professionals (IAOP) has developed “The Global Out sourcing 100” and its sub-lists as essential reference guides for companies seeking new and expanded relationships with the best companies in the industry.
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Firstsource and Lloyds TSB win “Most flexible” award from Outsourcing center - Firstsource’s
long standing partnership with Lloyds TSB has earned the “Most Flexible “ award in the
distinguished 2008 Outsourcing Excellence awards. Sponso.red annually by the Everest Group and Forbes magazine, these awards honor the most outstanding outsourcing relationships worldwide.
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Innovation at firstsource
Firstsource rolls out “Career on wheels”, mobile van for job-seekers - Firstsource, continuing with its innovative recruitment practices, launched this first-of-its-kind initiative to create higher awareness amongst youngsters about the growth prospects of careers globally.
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     Copyright ©2008 Firstsource Solutions Ltd. All rights reserved
Business Insights
This section presents some examples of our success in creating value for our clients. It also showcases our strenghts and hought leadership on key business issues.
Point of View
Firstsource Process Excellence framework overview -
A 3 part series on how our PE
approach can help clients
optimize their business
Case Study
• Firstsource helps leading UK
   financial services provider
   outperform - wins IQPC award
   read more...
•  Award winning initiative helps    improve end customer
   satisfaction for a Fortune 50    healthcare insurer
   read more...
•  Firstsource helps major U.S.
   bank improve process
   efficiencies and service levels
   read more...
 
contact
We welcome your feedback and questions, please contact-
Ms. Pooja Kapoor
Manager - Marketing
Firstsource Solutions Limited
Tel.: +91 (22) 6620 0885
Fax: +91 (22) 6602 0887
Email: marketing@firstsource.com

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For more details on the company please visit www.firstsource.com.