Insurance Overview

Insurers are under pressure not only to retain customers and reduce costs but also to comply with increased regulation and retain market share in response to a market that has been opened up by the online aggregators, as well as the ease of online comparison shopping.

Outsourcing key support functions enables these institutions to flex up with mergers and acquisitions, or downsize rapidly, accelerate NPI, and do it all with the flexibility and cost effectiveness that comes with not owning any assets.

 

" Firstsource has delivered significant value by partnering with us to implement (our) offshoring initiative in India. Firstsource’s local market understanding is strong and their expertise in the Indian market coupled with their ability to structure flexible operational models has resulted in the rapid delivery of our state of the art, fully owned facility. "

- Chief Executive,
  A leading insurance company