Credit card companies are in an increasingly competitive and difficult marketplace. In the current environment, card issuers need to outperform the competition and create innovative solutions for:

• Reducing customer churn while adding to their customer base
• Developing effective loyalty programs
• Reducing losses by mitigating identity theft and fraud
• Countering margin squeeze

Firstsource offers customized business process management solutions to credit card companies

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Firstsource value addition includes:

• Better risk management for credit card clients
• Proven credit card debt collections capability that increases collection efficiencies
  - A unique blend of offshore and onshore professionals to manage collections
• i Leverage® – a CRM application with demonstrated success in managing credit card processes
• Proven record in enhancing sales through cross-selling / up-selling
• Proven record in enhancing end-customer satisfaction, evidenced by high customer satisfaction scores
• Process Excellence practice to continuously improve processes using Six Sigma and Lean methodology