Recognized as a leading provider of business process outsourcing solutions to healthcare payers, Firstsource delivers operational excellence and proven best practices to provide clients aka payers with a “Rightshore” solution. The Firstsource Rightshore payer solution to outsourcing leverages a mix of both onshore and offshore service centers to achieve greater business return on investment and decrease risk associated with business challenges for our clients.
The company’s operational approach is designed to create strategic partnerships with clients and provide exceptional customer service. Firstsource focuses on creating cost-effective business process outsourcing solutions that apply advanced technologies where possible, provide a Rightshore solution to staffing, ensure process efficiency, and utilize skill-based assignment of non-technology work processes. Firstsource has received many awards, including an IQPC Healthcare Six Sigma Best Practice Award.
With more than 20 years of experience, Firstsource has processed hundreds of millions of claims for some of the nation’s leading healthcare payers, including several of the largest national payers, many Blue Cross and Blue Shield plans, third-party administrators and provider-based health plans.
Through the following focused, industry-recognized solutions, Firstsource strives to exceed the needs of our clients: