We are excited to confirm our attendance at the European Contact Centre and Customer Service Awards this year as a result of giffgaff in partnership with Firstsource being shortlisted for the ‘Best Customer Service Team of the Year’ award.
We are delighted to announce our attendance at the CCA Excellence Awards this year as a result of giffgaff in partnership with Firstsource being shortlisted in the ‘Innovation in BPO’ award.
We are excited to confirm our attendance at the Global Sourcing Association Awards this year as a result of Barclaycard in partnership with Firstsource being shortlisted for the Financial Services Outsourcing Project of the Year award and Now TV in partnership with Firstsource being shortlisted for the BPO Contract of the Year Award
The Customer Experience Exchange, is the leading networking and benchmarking event for Senior Customer Experience decision makers within Financial Services. Focused on customer experience strategy, marketing, digital experience and more, the exchange features case studies, debates, group discussions, interactive Think Tanks and one-on-one business meetings.
Ovum’s Digital Futures 2016 event will drill down into how next-generation digital services are changing the TMT landscape for consumers, service providers and the technology businesses that support them.
An exclusive event for contact centre managers seeking improved agent engagement, enthusiasm, retention and enhanced ROI, through powerful insights into where and how the customer journey can be improved.
We are delighted to announce our attendance at the UK Customer Experience Awards this year as a result of Now TV in partnership with Firstsource being shortlisted in the ‘Technology and Telecoms’ sector and giffgaff in partnership with Firstsource being shortlisted in the ‘Engaging Customers Online’ sector.
The 2016 Customer Contact Expo connects leading suppliers of customer service and contact centre technology with the industry’s largest gathering of buyers and decision makers. Customer Contact Expo is the UK’s largest vendor marketplace encompassing the whole customer journey with high quality thought leadership and networking.
Complaints management seems to have moved from an operational headache to a source of strategic insight in many organisations, but too many are hampered by the legacy of disparate silos, which prevent the truth about customers’ experience being reported. Featuring roundtable discussions, workshops and case studies, this event will explore the strategic insights effective complaints management has to offer.
All businesses need to be aware of trends that will impact their markets. IoT, the increasing levels of machine intelligence and pervasive connectivity to the home are among the most impactful. In this briefing we will outline our perspectives of the opportunities presented by these emerging trends, discuss their impact and recommend strategies for technology providers.
Simon Hunt, Customer Experience Director is speaking at this event on ‘Chatbots: The ultimate self-service in a digital age?
This forum will address the challenges being faced by organisations with a focus on the evolving digital interface and its role in delivering great customer service. Practical insights, case studies and expert views will help participants with future decisions and business strategy in this area.
Simon Hunt, Customer Experience Director is speaking at this event wow fadeInUp on ‘Taking CX to the next level’
Is it possible to reduce costs while improving customer experience?
A gathering of senior executives, representing leading brands across multiple business sectors, to debate cost reduction and improving customer experience.
Firstsource’s Martin Cooper is Chair of ABFA and will be making the opening address to the conference