Events

21-22 February 2017

Customer Experience Exchange 2017 – Financial Services

London

The Customer Experience Exchange, Financial Services, is the leading networking and benchmarking event for Senior Customer Experience decision makers within Financial Services. Focused on Innovation and Digital Disruption, Insight into the Customer of Today and the Future of Banking, the exchange features case studies, debates, group discussions, interactive Think Tanks and one-on-one business meetings. Representation from the following key industries include: Retail Banking, Insurance, Commercial Banking, Investment Banking , Credit Card providers, Accounting and Consumer Lending.

21 November 2016

European Contact Centre & Customer Service Awards

London

We are excited to confirm our attendance at the European Contact Centre and Customer Service Awards this year as a result of giffgaff in partnership with Firstsource being shortlisted for the ‘Best Customer Service Team of the Year’ award.

17 November 2016

CCA Excellence Awards 2016

Glasgow

We are delighted to announce our attendance at the CCA Excellence Awards this year as a result of giffgaff in partnership with Firstsource being shortlisted in the ‘Innovation in BPO’ award.

10 November 2016

Global Sourcing Association Awards 2016

London

We are excited to confirm our attendance at the Global Sourcing Association Awards this year as a result of Barclaycard in partnership with Firstsource being shortlisted for the Financial Services Outsourcing Project of the Year award and Now TV in partnership with Firstsource being shortlisted for the BPO Contract of the Year Award

11-12 October 2016

Customer Experience Exchange 2016 – Financial Services

Miami, FL

The Customer Experience Exchange, is the leading networking and benchmarking event for Senior Customer Experience decision makers within Financial Services. Focused on customer experience strategy, marketing, digital experience and more, the exchange features case studies, debates, group discussions, interactive Think Tanks and one-on-one business meetings.

4 October 2016

Ovum’s Digital Futures 2016

London

Ovum’s Digital Futures 2016 event will drill down into how next-generation digital services are changing the TMT landscape for consumers, service providers and the technology businesses that support them.

4 October 2016

Voice of the Customer – Voice of the Contact Centre

London

An exclusive event for contact centre managers seeking improved agent engagement, enthusiasm, retention and enhanced ROI, through powerful insights into where and how the customer journey can be improved.

23 September 2016

CCA – UK Customer Experience Awards

London

We are delighted to announce our attendance at the UK Customer Experience Awards this year as a result of Now TV in partnership with Firstsource being shortlisted in the ‘Technology and Telecoms’ sector and giffgaff in partnership with Firstsource being shortlisted in the ‘Engaging Customers Online’ sector.

28-29 September 2016

Customer Contact Expo 2016

London

The 2016 Customer Contact Expo connects leading suppliers of customer service and contact centre technology with the industry’s largest gathering of buyers and decision makers. Customer Contact Expo is the UK’s largest vendor marketplace encompassing the whole customer journey with high quality thought leadership and networking.

07 September 2016

CCA – The Future of Customer Complaints

Walsall

Complaints management seems to have moved from an operational headache to a source of strategic insight in many organisations, but too many are hampered by the legacy of disparate silos, which prevent the truth about customers’ experience being reported. Featuring roundtable discussions, workshops and case studies, this event will explore the strategic insights effective complaints management has to offer.

07 September 2016

Gartner- Technology Megatrends: Capture the Opportunity

London

All businesses need to be aware of trends that will impact their markets. IoT, the increasing levels of machine intelligence and pervasive connectivity to the home are among the most impactful. In this briefing we will outline our perspectives of the opportunities presented by these emerging trends, discuss their impact and recommend strategies for technology providers.

7 July 2016

CCA – Is your business ready for a mobile-first world

London

Simon Hunt, Customer Experience Director is speaking at this event on ‘Chatbots: The ultimate self-service in a digital age?

29 June 2016

CCA Digital Transformation Forum

Leeds

This forum will address the challenges being faced by organisations with a focus on the evolving digital interface and its role in delivering great customer service. Practical insights, case studies and expert views will help participants with future decisions and business strategy in this area.

16 June 2016

Winning with CX Conference

London

Simon Hunt, Customer Experience Director is speaking at this event wow fadeInUp on ‘Taking CX to the next level’

26 May 2016

The Director’s Club Forum Dinner

London

Is it possible to reduce costs while improving customer experience?

A gathering of senior executives, representing leading brands across multiple business sectors, to debate cost reduction and improving customer experience.

4-5 May 2016

Asset Based Finance Association (ABFA) Annual Conference

Dublin

Firstsource’s Martin Cooper is Chair of ABFA and will be making the opening address to the conference

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