Events

28 November 2017

European Contact Centre & Customer Service Awards 2017

London

We are excited to confirm our attendance at the European Contact Centre and Customer Service Awards this year, as a result of Firstsource being shortlisted for three awards including:
Contact Centre Medium, for our BFSI Middlesbrough Centre of Excellence;
Contact Centre Large, for our Cardiff centre;
Outsourcing Partnership of the Year, for our strategic partnership with Sky

16 November 2017

CCA Gala Dinner & Excellence Awards Ceremony

Glasgow

We are thrilled to confirm our attendance at the CCA Gala Dinner & Excellence Awards this year, as a result of Firstsource being shortlisted for three awards including:
Innovation in BPO, for our work with FSCS;
Customer Experience Centre of the Year, for our Middlesbrough centre;
Professional of the Year, Kathryn Chivers

15-16 November 2017

CCA Annual Convention 2017

Glasgow

The CCA Annual Convention is widely recognised in the UK and internationally as the vanguard for future service. The 2-day programme is designed to challenge, inspire and critique the main issues being faced now, and what plans and strategies are required for our future customer service offering.Debating and learning from like-minded colleagues and peers is not only important but often invaluable in helping us make the best and most informed decisions for our businesses.

19 October 2017

GSA UK Awards 2017

London

We are delighted to confirm our attendance at the Global Sourcing Association UK Awards this year, as a result of Firstsource being shortlisted for three awards including:
BPO Contract of the Year, for our partnership with Sky;
Financial Services Outsourcing Project of the Year, for our work with FSCS;
Customer Experience Provider of the Year

28 September 2017

UK Customer Experience Awards 2017

London

We are excited to confirm our attendance at the UK Customer Experience Awards this year, as a result of Firstsource being shortlisted for four awards including:
Best Financial Services, for our BFSI Middlesbrough Centre of Excellence;
Engaging Customers Online, for our work with NowTV;
Contact Centre Large, for our work with Sky in our Cardiff centre;
CX Professional of the Year, Kath Chivers

10 July 2017

CCMA Complaints Management Special Interest Group

London

This half day seminar will focus on ‘Managing a successful complaints management operation’ We will share the latest trends on consumer behaviour when it comes to complaining and how the best organisations are responding.
Sponsored by Firstsource, the agenda for the day will include:

• An overview of current customer trends in relation to complaints
• Case Study presentations from winners of Complaints Manager of the Year at the 2017 UK National Contact Centre Manager Awards
• A look at the regulators approach to complaints
• Sharing some practical approaches to managing a complaints team
• Round table discussions

6 July 2017

Engage Customer Engagement Transformation Conference

London

Our customers, their expectations, their journey, and the ways in which they interact with organisations have changed almost beyond recognition over the past few years and that pace of change is accelerating. Organisations must also transform if they are to thrive in this Brave New Customer World.
Following on from the success of the Customer Engagement Transformation Directors Forums over the last two years this Conference will help delegates in their quest to transform the way they interact with customers in order to reap the rewards of successful engagement.
The need to innovate and transform our customer engagement strategies has never been more important or more urgent and delegates at this Conference will be shown through world class case studies the way forward so they can help deliver success through their own organisations.

21-22 February 2017

Customer Experience Exchange 2017 – Financial Services

London

The Customer Experience Exchange, Financial Services, is the leading networking and benchmarking event for Senior Customer Experience decision makers within Financial Services. Focused on Innovation and Digital Disruption, Insight into the Customer of Today and the Future of Banking, the exchange features case studies, debates, group discussions, interactive Think Tanks and one-on-one business meetings. Representation from the following key industries include: Retail Banking, Insurance, Commercial Banking, Investment Banking , Credit Card providers, Accounting and Consumer Lending.

21 November 2016

European Contact Centre & Customer Service Awards

London

We are excited to confirm our attendance at the European Contact Centre and Customer Service Awards this year as a result of giffgaff in partnership with Firstsource being shortlisted for the ‘Best Customer Service Team of the Year’ award.

17 November 2016

CCA Excellence Awards 2016

Glasgow

We are delighted to announce our attendance at the CCA Excellence Awards this year as a result of giffgaff in partnership with Firstsource being shortlisted in the ‘Innovation in BPO’ award.

10 November 2016

Global Sourcing Association Awards 2016

London

We are excited to confirm our attendance at the Global Sourcing Association Awards this year as a result of Barclaycard in partnership with Firstsource being shortlisted for the Financial Services Outsourcing Project of the Year award and Now TV in partnership with Firstsource being shortlisted for the BPO Contract of the Year Award

11-12 October 2016

Customer Experience Exchange 2016 – Financial Services

Miami, FL

The Customer Experience Exchange, is the leading networking and benchmarking event for Senior Customer Experience decision makers within Financial Services. Focused on customer experience strategy, marketing, digital experience and more, the exchange features case studies, debates, group discussions, interactive Think Tanks and one-on-one business meetings.

4 October 2016

Ovum’s Digital Futures 2016

London

Ovum’s Digital Futures 2016 event will drill down into how next-generation digital services are changing the TMT landscape for consumers, service providers and the technology businesses that support them.

4 October 2016

Voice of the Customer – Voice of the Contact Centre

London

An exclusive event for contact centre managers seeking improved agent engagement, enthusiasm, retention and enhanced ROI, through powerful insights into where and how the customer journey can be improved.

23 September 2016

CCA – UK Customer Experience Awards

London

We are delighted to announce our attendance at the UK Customer Experience Awards this year as a result of Now TV in partnership with Firstsource being shortlisted in the ‘Technology and Telecoms’ sector and giffgaff in partnership with Firstsource being shortlisted in the ‘Engaging Customers Online’ sector.

28-29 September 2016

Customer Contact Expo 2016

London

The 2016 Customer Contact Expo connects leading suppliers of customer service and contact centre technology with the industry’s largest gathering of buyers and decision makers. Customer Contact Expo is the UK’s largest vendor marketplace encompassing the whole customer journey with high quality thought leadership and networking.

07 September 2016

CCA – The Future of Customer Complaints

Walsall

Complaints management seems to have moved from an operational headache to a source of strategic insight in many organisations, but too many are hampered by the legacy of disparate silos, which prevent the truth about customers’ experience being reported. Featuring roundtable discussions, workshops and case studies, this event will explore the strategic insights effective complaints management has to offer.

07 September 2016

Gartner- Technology Megatrends: Capture the Opportunity

London

All businesses need to be aware of trends that will impact their markets. IoT, the increasing levels of machine intelligence and pervasive connectivity to the home are among the most impactful. In this briefing we will outline our perspectives of the opportunities presented by these emerging trends, discuss their impact and recommend strategies for technology providers.

7 July 2016

CCA – Is your business ready for a mobile-first world

London

Simon Hunt, Customer Experience Director is speaking at this event on ‘Chatbots: The ultimate self-service in a digital age?

29 June 2016

CCA Digital Transformation Forum

Leeds

This forum will address the challenges being faced by organisations with a focus on the evolving digital interface and its role in delivering great customer service. Practical insights, case studies and expert views will help participants with future decisions and business strategy in this area.

16 June 2016

Winning with CX Conference

London

Simon Hunt, Customer Experience Director is speaking at this event wow fadeInUp on ‘Taking CX to the next level’

26 May 2016

The Director’s Club Forum Dinner

London

Is it possible to reduce costs while improving customer experience?

A gathering of senior executives, representing leading brands across multiple business sectors, to debate cost reduction and improving customer experience.

4-5 May 2016

Asset Based Finance Association (ABFA) Annual Conference

Dublin

Firstsource’s Martin Cooper is Chair of ABFA and will be making the opening address to the conference

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