Sympraxis®
Firstsource’s proprietary transaction processing engine – Sympraxis® - has proven capability and expertise to handle complex transactions and currently processes over 50 million transactions per annum. Sympraxis® is built upon a strong quality focus, data security and process efficiency foundation.
Benefits of Sympraxis
By minimizing manual sorting and providing an environment of electronic sorting of images, the Firstsource eSort process will improve quality in the mail room workflow by:
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Eliminating the bottleneck of manual sorting |
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- Typically, manual sorting is reduced by 50% |
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- Eliminating handling before scanning reduces the chance of lost documents |
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eSort process is geographically independent, providing superior capacity |
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Documents sorted electronically have in-line quality review and process review stages |
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Eliminates mis-sort / mis-identified document classification which could lead to lost or miss-processed documents |
Salient features of Sympraxis
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New technology double key process |
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OCR integration (Multiple OCR Engines implementation and voting compare for best results) |
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Ability to integrate external databases/dictionary for upstream validation |
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Intelligent interrelated field edits |
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In-line quality sampling; visual QC eliminated |
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System driven acceptance / rejection |
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Performance review and reporting at operator level, field level |
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Integrated with TQM, DMAIC and Sigma Quality Programs |
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Automated production management |
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TAT Automated Tracking and Consistency Management |
ISTHIMUS® – Customer Interaction Management
ISTHIMUS® is an integrated web based CIM (Customer Interaction Management) solution that records customer interactions, retains customer interactions in a central database and presents customer specific information as and when needed. As this is a web-based solution it possesses the flexibility of allowing for remote logging in from across the globe by customers, customer service associates, and client side users. This makes it more accessible from customers’/associates’ perspective and totally transparent from clients’ perspective. Customer Leverage System can be used for end-to-end customer interactions tracking and supports third party model.
Firstsource provides ISTHIMUS® to its clients through Software as a service (SaaS) services featuring software for use in customer management and relationship tracking; technical support services, namely, troubleshooting of computer software problems; and training services for users of software as a service (SaaS) services.
Benefits of ISTHIMUS®
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Supports 4-core processes of interaction management – Capture, Classify, Resolve and Respond |
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Supports multiple interaction channels – Incoming: Web Chat, Email, Voice Call, Document, Fax; Outgoing: Email, Voice call |
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Supports various interaction management work flow / processes |
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Highly scalable solution – both horizontally and vertically |
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Complete end-to-end CRM Solution |
Note: ISTHIMUS® is a registered trademark in India and United Kingdom
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