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At Firstsource, the foundation for building customer-centric processes for clients is established in our investment towards process excellence, intellectual property, and transition methodologies to name a few.
         
Business Enablers
Firstsource Solutions Ltd
Firstsource Solutions Ltd
Firstsource Solutions Ltd
Firstsource Solutions Ltd
Firstsource Solutions Ltd
 
Enterprise Risk Management

Enterprise Risk Management (ERM) at FSL adopts a holistic focused approach that helps Board, CEO and Senior Management to manage its business risk through identification, assessment, tracking / monitoring and mitigation

Enterprise Risk Management
Internal Audit
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Evaluate adequacy of internal controls
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Review, validate and report compliance with policies, laws and regulations
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Provide opinion and assurance to Audit & Risk Committee
Firstsource Solutions Ltd
Conduct special reviews / assurance audits
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Risk Management
Firstsource Solutions Ltd
Define, develop and implement the risk management framework
Firstsource Solutions Ltd
Identify, assess, report and track enterprise wide risks
Firstsource Solutions Ltd
Risk reporting based on key priorities, it’s elements and high impact factors
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Legal
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Advise on client and vendor contracts
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Maintain, monitor and manage client contracts
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Litigation management and reporting
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Others – advise on employment matters, interpretations and policy reviews
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Regulatory Compliance
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Define and implement regulatory compliance framework globally
Firstsource Solutions Ltd
Identify, monitor and report on compliances to laws and regulations
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Contractual Compliance
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Reporting compliance to client contractual obligations
Firstsource Solutions Ltd
Perform Compliance Reviews to analyze root cause for non compliances and highlight gaps for management decision
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Conduct workshop to educate all stakeholders
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Secretarial
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Comply to Listing Agreement and other applicable laws
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Facilitate Board of Directors and Shareholders meetings
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Implement Employee Stock option Scheme and Insider Trading code


Firstsource Corporate Governance Structure

ERM assists the Audit Committee of the Board in fulfilling its corporate governance responsibilities

Firstsource Corporate Governance Structure

 

 
 
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