People


At Firstsource, people are a key resource. Our HR strategy focuses on recruiting, nurturing, deploying and retaining high quality talent to ensure maximum impact on projects.

Our strategy focuses on:

  • Recruiting and retaining  talent with relevant skills, knowledge and experience
  • Deploying the right people to the right project to deliver maximum value to our clients
  • Substantial investments in training, learning and domain knowledge to enable  employees to sharpen and refine skills
  • Cultural awareness training equips hires with the ability to understand, relate and respond to customers globally

Firstsource HR strategy



People



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Accolades

  • National Outsourcing Association (NOA) award for best Telecom outsourcing project, 2007
  • Ranked among the top 10 ITES companies by NASSCOM, 2007
  • Ranked third in BusinessWeek list of 'hot players' in the offshore outsourcing world - call centers 
  • First pure play BPO company in the world to secure ISO 20000 (IT service management) and ISO 27001 (information security management) certifications