At Firstsource, all information systems are protected against unauthorized access. Clients are assured of global standards of information security and data protection.
Firstsource’s comprehensive Vulnerability Life Cycle Management (VLCM) framework provides for multiple layers of security. Firstsource was the first Indian BPO player to get ISO 20000 certification and is also ISO/IEC 27001 certified.
Firstsource’s network security includes:
- Full time in-house security team dedicated to monitoring hacker sites, assessing possible threats, collecting and analyzing intelligence and taking preventive action
- Physical security, network security, applications, desktop and voice and data security
- Centralized control over enterprise resources, change control, access control and configuration management for minimum disruption in customer service delivery
- Rigorous round the year audits to evaluate threats and develop and implement relevant counter measures
Security controls at Firstsource
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