With a wealth of experience collaborating Fortune 500 and FTSE 100 banks and financial institutions, and a comprehensive range of business process services and solutions, Firstsource is the partner that gives its clients optimized investments and enhanced operational efficiencies at minimized risk.
In Firstsource, you get a BPO partner with deep domain expertise, global operational standards and the financial strength to grow and expand as your business does. With over 6000 employees working on BFSI processes and over 25% of revenues coming from the BFSI sector, Firstsource’s deep domain experience ranges from working with Credit Card issuers, to Mortgage issuers to Retail banks, to General & Life Insurance Companies. Our services proposition manages the entire customer life cycle of Acquisition, Service & Fulfillment, Transaction Processing, Collections and Risk Management & Analytics adhering to international standards of operations including COPC, ISO, Six Sigma, Lean and Kaizen.
Firstsource understands that Financial Services enterprises want to focus on their core competencies: designing and marketing financial products that meet consumer needs. Since 2001, Firstsource has been working with global leaders in this sector, including with 5 FTSE 100 and 7 Fortune 500 financial services providers to evolve, design and deploy award winning solutions for effective and differentiated customer service management. Firstsource’s Global Delivery or “Rightshoring” methodology supports clients through over 45 service facilities spread over Argentina, United States, United Kingdom, Philippines and India. With over 26,000 employees currently, Firstsource has a proven track record of delivering business-oriented results.
For job opportunities in this industry, please email Margaret Davies at Margaret.Davies@na.firstsource.com