• Business Process Management.Simplified.

  • Enhancing the Customer Experience.Simplified.

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  • Upcoming Events
      ASQ: THE GLOBAL IMPACT OF QUALITY- 2014 World Conference on Quality and Improvement
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  • Press Release
      Web Chat to Become the Next Wave of Customer Management Adoption, According to Firstsource Survey
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  • Firstsource in the News
      5 Tips for a Winning Crowdsourcing Strategy
    Feb 27, 2014. 1 to 1 Media
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  • “Firstsource’s customer management expertise and process excellence skills have added significant value to our business, including reduced cost and improved customer satisfaction..."

     


    Brian Allen, Head of Direct Banking, Ulster Bank

  • “We have a strategic partnership with Firstsource which works extremely well. Together we are inventing a new customer communication channel to enhance the customer experience and provide a human face to the web..."

     

    Wendy Schratz, Director of e Experience, BSkyB

  • “Firstsource have supported Bank of Ireland in delivering  the PPI Review Programme. Being able to rely on their experience and expertise in this field has been invaluable to us and  with their flexibility and rapid response...”

     

    Colm Hughes, Head of Group Operations, Bank of Ireland

  • Customer Intelligence is the New Black
    Deriving Actionable Insights from Customer Interactions to Reduce Cost-to-Serve and Customer...
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  • How to Cut Costs Without Sacrificing Customer Satisfaction
    The Hidden Gem of Optimizing Your Operational Cost Structure...
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  • Web Chat Sales
    How to Achieve Higher Sales Conversion and Develop New Sales Channels Through Web Chat and Online Forums...
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    more White Papers
  • nvestors In People Silver Accreditation

    Investors In People Silver Accreditation

    Firstsource has been accredited with Investors In People (IIP) Silver standard for its UK operations

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  • National Outsourcing Association Awards

    - Awarded Best BPO Contract
    - Awarded Outsourcing Service   Provider of the Yeart

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  • Frost & Sullivan’s 2013 North American

    Firstsource’s First Customer  Intelligence Wins 2013 Best   Practice Award

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  • ASQ: THE GLOBAL IMPACT OF QUALITY- 2014 World Conference on Quality and Improvement

    Date: MAY 5 – 7, 2014
    Venue: Hilton Anatole, Dallas, TX
    Organizer: ASQ- American Society for Quality

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  • Business Process Outsourcing for Small & Medium Enterprises
    A reduction in costs, increase in revenue and increase in efficiency through specialized solution providers with deep domain expertise are just some of the benefits of outsourcing
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  • Enabling a Single View of the Customer through Process Automation
    The growing popularity and adoption of multi-channel services has thrown many challenges for the outsourcing industry.
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  • The Productization Advantage: Moving Up the BPO Value Chain
    Having spent over a decade in the BPO industry one has seen the industry going from strength to strength, emerging from ‘outsourcing providers’ to being rechristened
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  • India
    Paradigm B, 5th Floor, Mindspace,
    New Link Road, Malad West,
    Mumbai 400 064
    Tel.: +91 (22) 6703 5700
    Fax: +91 (22) 6703 5701

  • UK
    Space One,
    1 Beadon Road,
    London W6 0EA
    Tel: +44 (0)20 8237 4500
    Fax: +44 (0)20 8237 4501

  • USA
    1661 Lyndon Farm Court,
    Louisville, Kentucky 40223
    Tel: +1 502-499-0855
    Fax: +1 502-515-5364

  • CNBC TV18 - 31-01-2014

  • First Customer Intelligence

  • First Smartomation