Process excellence at Firstsource helps deliver quality implementations seamlessly and provides continuous business process improvements to clients. Firstsource is in fact the world’s first pure play BPO to achieve COPC-2000 CSP certification for back-office processing. The company is certified at version 4.2 COPC-2000® CSP base standard for our inbound & back-office capability.

Process Excellence practice features:

	Over 1200 Six Sigma trained professionals with over 90% of the operations management team Green Belt trained
	All processes and programs are Black Belt or Master Black Belt aligned
	Six Sigma quality framework with Lean practices to deliver constant improvements in projects
	Strong processes, monitoring, measurement and review of initiatives to add value to clients
	Rigorous adherence to client quality standards
	A focus on quality training as a performance multiplier
	A service quality team to assess and improve client deliverables on all engagements

Firstsource continuously tracks feedback from clients and end customers. The company benchmarks engagement performance against international standards to ensure world class delivery and client satisfaction.