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Perspectives

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  • Perspectives
  • HR Grapevine: Are Great Leaders Born Or Made?

  • Tuesday, October 10, 2017
  • HR Grapevinehuman resourcesLaura Houricanleadership
  • Blog
  • Perspectives
  • A1 Retail Magazine: Customer Convenience

  • Wednesday, September 27, 2017
  • A1 Retail Magazinebrand awarenessconsumer behaviourDavid Potter
  • In the News
  • Perspectives
  • Time to transform: Customer-centric enterprises with transformational technologies and capabilities

  • Tuesday, September 19, 2017
  • business transformationNASSCOMRajesh Subramaniam
  • In the News
  • Perspectives
  • Travel Opinions: How to manage the seasonal spike in Customer Experience

  • Tuesday, August 15, 2017
  • customer experienceDavid Potterseasonal customertravelTravel Bulletin
  • In the News
  • Perspectives
  • Industry Views: How Automation can help transform the Financial Services landscape

  • Tuesday, July 25, 2017
  • automationfinextrainnovationretail bankingSiddharth Parashar
  • In the News
  • Perspectives
  • Customer Experience: Marketing’s New Battleground

  • Wednesday, July 19, 2017
  • customer experiencedigital customer experiencedigital marketing magazineJames Eyre
  • In the News
  • Perspectives
  • Industry Views: Customer Experience and the Utility Sector

  • Wednesday, June 28, 2017
  • customer experienceRoanna WilliamsUtilitiesUtility Week
  • In the News
  • Perspectives
  • Executive Interviews: Rajesh Subramaniam, CEO & MD of Firstsource

  • Thursday, June 22, 2017
  • business transformationCEO MagazineinnovationinterviewRajesh Subramaniam
  • In the News
  • Perspectives
  • The automation opportunity in financial services

  • Tuesday, March 28, 2017
  • automationBFSIfinancial servicesfintechrobotic process automationrpa
  • In the News
  • Perspectives
  • Robotic process automation – a new frontier in customer service?

  • Tuesday, March 28, 2017
  • Bhupendra Guptacustomer servicerobotic process automation
  • Perspectives
  • The Impact of Brexit on Outsource Relationships

  • Monday, December 19, 2016
  • BrexitoutsourcingRick Sturgevideo
  • In the News
  • Perspectives
  • The Power of Great Customer Service by Simon Pennie

  • Wednesday, November 02, 2016
  • customer experiencecustomer servicedigital
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