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Perspectives

  • In the News
  • Perspectives
  • The automation opportunity in financial services

  • Tuesday, March 28, 2017
  • automationBFSIfinancial servicesfintechrobotic process automationrpa
  • In the News
  • Perspectives
  • Robotic process automation – a new frontier in customer service?

  • Tuesday, March 28, 2017
  • Bhupendra Guptacustomer servicerobotic process automation
  • Perspectives
  • The Impact of Brexit on Outsource Relationships

  • Monday, December 19, 2016
  • BrexitoutsourcingRick Sturgevideo
  • In the News
  • Perspectives
  • The Power of Great Customer Service by Simon Pennie

  • Wednesday, November 02, 2016
  • customer experiencecustomer servicedigital
  • In the News
  • Perspectives
  • Telecoms.com: Towards a New Normal by Richard Elwell

  • Thursday, August 25, 2016
  • customer experienceRichard Elwelltelecoms
  • In the News
  • Perspectives
  • The hare and the tortoise: racing ahead in customer experience

  • Tuesday, August 02, 2016
  • bankingdigital customer experiencefintechstrategic partnership
  • In the News
  • Perspectives
  • The Times: Customers insist on better service

  • Friday, July 29, 2016
  • CSATcustomer experienceUK
  • In the News
  • Perspectives
  • How brands can become data driven to improve customer experience

  • Tuesday, May 31, 2016
  • In the News
  • Perspectives
  • Marketing Tech: “How brands can become data-driven to improve customer experience”

  • Tuesday, May 31, 2016
  • big-databranding
  • In the News
  • Perspectives
  • freshbusinessthinking.com “Why customer experience is the new brand battleground”

  • Monday, May 23, 2016
  • marketing
  • In the News
  • Perspectives
  • White Paper: Are We Overdoing Digital?

  • Thursday, January 14, 2016
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