News & Views

In the News

  • In the News
  • Verint’s VP Customer Analytics discusses Firstsource’s unique NPS solution

  • Thursday, May 11, 2017
  • analyticscase studycustomer experiencecxinnovationNPSverint
  • Blog
  • In the News
  • Leadership Insights: Interview With Soma Pandey, CHRO, Firstsource Solutions

  • Wednesday, April 26, 2017
  • developmenthuman resourcesinterviewpeople strategyrecruitmentSoma Pandey
  • Blog
  • In the News
  • Life Lessons: Rick Sturge, EVP Business Development at Firstsource

  • Wednesday, April 12, 2017
  • business developmentinterviewlife lessonsOutsource MagoutsourcingRick Sturge
  • Awards
  • In the News
  • Firstsource recognised as a Challenger in Gartner’s Magic Quadrant (Contact Centre BPO)

  • Thursday, March 30, 2017
  • accoladesanalystsBPOcustomer managementGartnerGartner Magic Quadrant
  • In the News
  • Perspectives
  • The automation opportunity in financial services

  • Tuesday, March 28, 2017
  • automationBFSIfinancial servicesfintechrobotic process automationrpa
  • In the News
  • Perspectives
  • Robotic process automation – a new frontier in customer service?

  • Tuesday, March 28, 2017
  • Bhupendra Guptacustomer servicerobotic process automation
  • In the News
  • Press Releases
  • Customer satisfaction: does your business measure up?

  • Wednesday, March 08, 2017
  • customer experiencedigitaltechnology
  • In the News
  • Press Coverage: Q3 2017 Financial Results & Sky Deal

  • Thursday, February 09, 2017
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  • In the News
  • Press Releases
  • Firstsource enters new partnership with Dynamic Healthcare Systems

  • Monday, January 30, 2017
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  • In the News
  • Outsourcing industry predictions for 2017

  • Monday, January 30, 2017
  • customer experiencedigitalweb chat
  • In the News
  • What does 2017 have in store for the contact centre industry?

  • Wednesday, January 25, 2017
  • customer experiencedigitaltechnology
  • In the News
  • Why customer experience is your secret weapon

  • Friday, January 20, 2017
  • customer experiencecustomer serviceweb chat
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