News & Views

In the News

  • Awards
  • In the News
  • Customer Experience Magazine: Winner Focus

  • Thursday, October 12, 2017
  • Kath Chiversskyuk customer experience awards
  • In the News
  • Middlesbrough Gazette: Call centre still recruiting for hundreds of staff

  • Monday, October 09, 2017
  • Fountain CourtGazetteMiddlesbroughrecruitment
  • In the News
  • Perspectives
  • Time to transform: Customer-centric enterprises with transformational technologies and capabilities

  • Tuesday, September 19, 2017
  • business transformationNASSCOMRajesh Subramaniam
  • In the News
  • Perspectives
  • Travel Opinions: How to manage the seasonal spike in Customer Experience

  • Tuesday, August 15, 2017
  • customer experienceDavid Potterseasonal customertravelTravel Bulletin
  • In the News
  • ETCIO.com: How Firstsource is leveraging analytics to set new benchmarks

  • Thursday, July 27, 2017
  • analyticsAparajita GuptaETCIOspeech and text analytics
  • In the News
  • Perspectives
  • Industry Views: How Automation can help transform the Financial Services landscape

  • Tuesday, July 25, 2017
  • automationfinextrainnovationretail bankingSiddharth Parashar
  • In the News
  • Perspectives
  • Customer Experience: Marketing’s New Battleground

  • Wednesday, July 19, 2017
  • customer experiencedigital customer experiencedigital marketing magazineJames Eyre
  • In the News
  • Forbes India: Sanjiv Goenka’s bold strokes put RP-SG Group on solid ground

  • Monday, July 17, 2017
  • business transformationCESCforbes indiaRP-Sanjiv Goenka Group
  • In the News
  • Perspectives
  • Industry Views: Customer Experience and the Utility Sector

  • Wednesday, June 28, 2017
  • customer experienceRoanna WilliamsUtilitiesUtility Week
  • In the News
  • Press Releases
  • Firstsource recognised as “Major Contender” in Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ Assessment 2017

  • Tuesday, June 27, 2017
  • analyst relationsbankingBFSIEverest PEAK Matrix
  • In the News
  • Perspectives
  • Executive Interviews: Rajesh Subramaniam, CEO & MD of Firstsource

  • Thursday, June 22, 2017
  • business transformationCEO MagazineinnovationinterviewRajesh Subramaniam
  • In the News
  • Legal-Island interviews Laura Hourican, VP Human Resources UK

  • Thursday, June 15, 2017
  • employee engagementhuman resourcesinterviewLaura Houricanlegal-island
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