News & Views

In the News

  • In the News
  • Perspectives
  • Customer Experience: Marketing’s New Battleground

  • Wednesday, July 19, 2017
  • customer experiencedigital customer experiencedigital marketing magazineJames Eyre
  • In the News
  • Forbes India: Sanjiv Goenka’s bold strokes put RP-SG Group on solid ground

  • Monday, July 17, 2017
  • business transformationCESCforbes indiaRP-Sanjiv Goenka Group
  • Awards
  • Blog
  • In the News
  • Firstsource shortlisted in the Global Sourcing Association UK Awards 2017

  • Friday, June 30, 2017
  • awardsGlobal Sourcing AssociationGSA UK
  • Blog
  • In the News
  • Perspectives
  • Industry Views: Customer Experience and the Utility Sector

  • Wednesday, June 28, 2017
  • customer experienceRoanna WilliamsUtilitiesUtility Week
  • In the News
  • Press Releases
  • Firstsource recognised as “Major Contender” in Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ Assessment 2017

  • Tuesday, June 27, 2017
  • analyst relationsbankingBFSIEverest PEAK Matrix
  • In the News
  • Perspectives
  • Executive Interviews: Rajesh Subramaniam, CEO & MD of Firstsource

  • Thursday, June 22, 2017
  • business transformationCEO MagazineinnovationinterviewRajesh Subramaniam
  • In the News
  • Legal-Island interviews Laura Hourican, VP Human Resources UK

  • Thursday, June 15, 2017
  • employee engagementhuman resourcesinterviewLaura Houricanlegal-island
  • In the News
  • Verint’s VP Customer Analytics discusses Firstsource’s unique NPS solution

  • Thursday, May 11, 2017
  • analyticscase studycustomer experiencecxinnovationNPSverint
  • Blog
  • In the News
  • Leadership Insights: Interview With Soma Pandey, CHRO, Firstsource Solutions

  • Wednesday, April 26, 2017
  • developmenthuman resourcesinterviewpeople strategyrecruitmentSoma Pandey
  • Blog
  • In the News
  • Life Lessons: Rick Sturge, EVP Business Development at Firstsource

  • Wednesday, April 12, 2017
  • business developmentinterviewlife lessonsOutsource MagoutsourcingRick Sturge
  • Awards
  • In the News
  • Firstsource recognised as a Challenger in Gartner’s Magic Quadrant (Contact Centre BPO)

  • Thursday, March 30, 2017
  • accoladesanalystsBPOcustomer managementGartnerGartner Magic Quadrant
  • In the News
  • Perspectives
  • The automation opportunity in financial services

  • Tuesday, March 28, 2017
  • automationBFSIfinancial servicesfintechrobotic process automationrpa
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