Firstsource is a global business process outsourcer, providing customer focused services to leaders in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. The company's services – Customer Management, Data Processing and Collections – complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service help clients not only improve customer satisfaction but also reduce operational costs, achieve process improvements and more importantly focus on core competence.
Challenges. Commitment. Careers.
At Firstsource more than 26,000 employees deliver quality every single day, with passion, commitment and dedication. Spread across 46 centers in India, Philippines, UK, USA and Sri Lanka, the Firstsource work environment is non-partisan, meritocratic and conducive to helping a person blossom into well rounded capable and knowledgeable professionals. Constantly scouting for talented and zealous individuals across various levels and operational expertise, Firstsource is an ideal choice for those desirous of making a career in this challenging, exciting and rewarding industry.
At Firstsource, tremendous emphasis is laid on training and grooming leaders. Many opportunities to accelerate your career across horizontal and vertical segments present themselves to those with initiative, focus and commitment.
Your growth. Our responsibility
With a presence for more than a decade in the BPO industry, Firstsource has shown consistent YoY growth rate of 12.7% and has withstood market vagaries and economic depressions of 2008-09 and emerged triumphant.
This is the result of sound management and smart steering of the organization towards clearly defined objectives. But the most important facet of Firstsource has been its ability to focus on its most valuable resource – its people. Firstsource’s people sensitive HR policies have been instrumental in the company’s comparatively low employee turnover even in turbulent economic conditions. Here, employees are regularly rewarded and recognized for their ideas, their diligence, their commitment and are not simply employees, but a strong, growing and capable family.
When a young talented individual enters the portals of Firstsource he is raw, nervous, inexperienced and unexposed to the highly demanding corporate world. Within a reasonable span of time, the same individual blossoms into a confident, experienced professional, capable of not just managing, but overcoming challenges and being rewarded for his efforts.
To understand the world of firstsource better, positions currently available and how to become a part of this vibrant world buzzing with excitement, click here: