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Overview - Working at Firstsource

Firstsource Employees shared their ideas on making this world a better place

Firstsource has been providing innovative, customer-centric Business Process Outsourcing (BPO) solutions to the world’s leading organizations for more than a decade. These span the healthcare, telecommunications & media , banking, financial services, insurance and publishing industries. Along the way, thanks to the collective experience of our employees, we’ve acquired deep business domain knowledge and insight– which we leverage to make our customers’ business processes easy, efficient and effective.

We serve more than 100 clients – and their customers – worldwide, in multiple languages, from 48 delivery centers. We are ably supported by a 30,000+ global workforce across India, the Philippines, Sri Lanka, the USA, the UK and Ireland. There are numerous ways in which you can contribute to our endeavors and our success.

To understand the world of Firstsource better, review currently open positions, and to know how to become a part of this vibrant world, please click here.

Employee speaks

  • Paramjot Singh Bindra

    Firstsource is a perfect example of a great organization with great HR practices, one of the sort after practices is that employees are given a chance for cross function transfer, employees are encouraged to take up cross functional roles & are developed for the same. This works really well in developing cross functional leadership & retaining the employees by having them intellectually engaged with ongoing functional challenges. I am a perfect example of the same, having worked almost 10 Years in the Operations functions , I was given a chance to lead a centre & then encouraged to join a very different function… employees are moved across functions & this works out to be Win Win for both organization & the employees.

  • Charley Mellon

    My name is Charley Mellon, I have worked for Firstsource for over 2 years. I began my time here as a Recruitment executive. The team were very welcoming and I really enjoyed this role and seen how my role contributed to in a vital process within the organisation. In April 2011 I was then given a development opportunity for the role of HR Officer. I have always seen first hand the opportunities internally, within Firstsource and was delighted to take the chance to learn new things within the company. I am really enjoying my time here, I have recommended Firstsource to family and friends and will continue to do so in the future.

  • Kristen Blythe

    The culture at Firstsource makes it possible to grow yourself and your career. One of Firstsource’s key values is believing all their employees have the right and ability to succeed. Management looks for and supports individuals motivated to advance their career. Here at Firstsource you can start out as a temporary and work your way up into management, much like I did.

  • Teri Stewart

    The things that interest me most at Firstsource are the people and the friendly attitudes. The flexibility of the hours is nice, also. When I first came to Firstsource, I didn't know anyone, but felt comfortable with my coworkers pretty quickly. I am also interested in the opportunity for advancement. I came to Firstsource in June 2011, as a Claims Examiner and have since been promoted to the Quality Analyst of that same client in September 2011. If I were to give advice to others on joining our team at Firstsource, I would tell them to give it a shot. They will not be disappointed. The atmosphere in our office is better than any other that I have been in. It is easy to see that you are cared about as a person.

  • Mahesh Turaga

    Where do you see yourself 5 years down the line?” was the final question posed to me during my interview with Firstsource. Never in my wildest dreams had I ever thought that I would be working in a completely different geography in a different capacity and domain. Firstsource is the first company that I have worked for that actually follows their stated values. The way I have been treated over the last 7 years shows that Firstsource actually believes in the statement that "Employees Are Our Greatest Strength." It has been great working on a team with people from different cultures and different experiences because I have learnt a lot from my managers and my peers and continue to do so. I love working for Firstsource because of the unique balance we have as a corporation. We have a great customer portfolio, strong geographical presence across the globe and talented employees that forms the classification of a large conglomerate. Joining Firstsource was one of the best decisions of my life.

  • Amanda Simpson

    Choosing a career at Firstsource was the best decision of my life. It was obvious from my first day that this was a company that not only valued its employee, but truly cared about our opinions and suggestions for making this the best possible work environment. Employees at Firstsource are able to utilize an internal site that allows us to submit ideas and suggestions on improving the workplace straight to the management team. Each submission is then considered and implemented if feasible and the company has the means to do so. Having a hand in tailoring our work environment to match our needs makes working here a more pleasant experience than any other company I have worked for before. I believe this opinion is shared not just by me, but with the people around me as well.

Employee Videos

Ever wondered how is it to work at Firstsource? Now you can know!

At Firstsource there is a world of opportunities to help support global organizations.

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Training at Firstsource

Comprehensive training is essential if you are to do your job well and we provide a rigorous programme of training to ensure that you are properly equipped for your role. As well as formal class room training using the latest learning techniques, we follow up the initial programme with on the job training to help you keep your skills up to date. We have mentors who can guide you and give you advice to enable you to succeed. Read more >

Life at Firstsource

Keeping this in mind, all our policies are drafted to ensure accelerated careers along well defined growth paths. Read more >

Whitepaper Employee Engagement Story

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Whitepaper Awards
  Investors In People Silver Accreditation
Firstsource has been accredited with Investors In People (IIP) Silver standard for its UK operations
  UTV Business Eye Award
Awarded Employer of the Year
  Business in the Community Awards
Awarded Employer of Choice at the annual Business in the Community Northern Ireland (BITCNI) Awards in Belfast