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Firstsource assists clients in prioritizing and finding solutions to issues including seamless transition
processes, managing regulatory and operational risks, determining technology investment and support,
data security and customer care for customer retention. |
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Domain Expertise |
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Firstsource’s telecom and media practice has domain experts including a large number of engineers and technicians from the industry. Firstsource has more than 8,000 personnel that service telecommunications
and media clients. |
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Specialized Service Offerings |
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Firstsource has developed specialized and unique solutions, which allow our clients flexibility in choosing
the areas to outsource for maximum effectiveness. Firstsource provides end to end provisioning services
for enterprise and mass market order processing and also supports billing, operations and receivables
management. |
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Process Excellence |
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Firstsource has won numerous awards for process excellence, including the Six Sigma Excellence Award.
Firstsource has Black Belt resources dedicated to identifying and implementing process improvement
initiatives. The benefits of these improvements are passed back to our clients. |
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Transition Experience |
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Firstsource has successfully transitioned hundreds of processes by leveraging its proven i-kit® migration
methodology. We seamlessly transition processes, maintaining service levels and quality standards. Our
long-term relationships with leading telecommunications and media clients are a reflection of the success
of our methodology.
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