Firstsource Solutions is a leading global Business Process Management services
provider to the telecommunications and media industries. Firstsource works with
global leaders in voice, data, video and equipment and is committed to process
excellence and quality.
Awards:
 “The Best Telecom Outsourcing Project” Award in 2007 and First Indian BPO
company to win "Offshore Operation Of the Year" award in 2005 from the
National Outsourcing Association (NOA), UK
“Best Defect Elimination in Services and Transactions” and “Best Design for Six
Sigma” for its work with the world’s largest wireless phone services provider
in the IQPC Six Sigma Excellence Awards, Singapore, June 2007
Third place in ‘Best Six Sigma Project in Services & Transaction' category for a
leading mobile telecommunications company, at IQPC Six Sigma Excellence
Awards, January 2008
By leveraging its rightshoring model, that intelligently distributes work across
domestic and offshore delivery centers, Firstsource is able to provide customers
with the best combination of expertise and value.
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“We scored highest overall in an
online Customer Respect Study
of telecommunications and
networking firms. We have
earned this award two years in
a row. This is a terrific
accomplishment and a great
team effort. Special thanks to
Firstsource’s teams in the USA
and India. Their commitment to
providing complete, accurate
and empathetic resolution in
less than two hours, earned us
a perfect 10 in responsiveness.”
Senior Vice President -
Leading US Telecom
Company |
