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Healthcare Healthcare
  Service Enablers
  Process Excellence
 
Firstsource has achieved and maintained near 100% accuracy levels in healthcare claims transaction
processing. 74% of these improvements are a result of process implementation and technology.

Six Sigma practices are embedded in Firstsource. We won second place at the 2007 IQPC Six Sigma
Award in the healthcare category for demonstrating industry-specific best practices in a process
improvement initiative for a Fortune 500 healthcare company.
  Compliance
 
Firstsource partners with its clients to ensure that required HIPAA compliant processes, encrypted
connectivity, member privacy and data security are maintained and strengthened. This ensures
compliance with state and federal regulations.
  Domain Expertise
 
Firstsource has an experienced team with deep expertise in the healthcare domain. Our employees,
deployed in healthcare engagements, have undergone industry specific training and are familiar with
the compliance requirements of different countries.
  Efficient Technology
 
Firstsource has a world-class technology infrastructure, built on latest technologies and supported by
strong software capabilities. We have proprietary application suites that support various business and
workflow management functions.
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