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Corporate
Technology as an enable
Corporate
  Our technology infrastructure is designed to enable your business to
deliver peak performance and maximum value. We ensure a
well-tuned, scalable and well-configured network with resilience and
security.
 
   First pure play BPO company in the world       to  be certified ISO 20000
   First Indian BPO company to achieve       the ISO 27001 security standard
 
Intelligent voice network
Self-healing, inter-connected redundant network with multiple Points of Presence (POPs) in the US
and the UK ensures high voice quality and zero call drops.
24X7 Network Operations Center (NOC)
Monitors all active devices 24 / 7, 365 days, to ensure minimum downtime.
Platform independent integration expertise
Proven track record of managing complex integrations across technology platforms.
Knowledge management systems
Investments in Microsoft SharePoint® and other systems to ensure optimal use of information assets.
Proprietary in-house applications
Firstsource has developed extensive property including:
 i-lens® – A cost-effective third party sales verification solution that helps in building MIS, error tracking,
     reconciliation and monitoring of quality

 i-Leverage® – An integrated web-based CRM solution with the flexibility of remote login and support
     for a third party model

 Discovery – A suite of applications that support various business and workflow management functions
 
 

“Firstsource’s ability to handle complex business initiatives in accelerated timelines and yet be flexible has been demonstrated time and again. Despite the many challenges associated with a multi-center, multi-city operation, they have managed seamless transition of operations against tight deadlines.”
Outsourcing Manager – Leading UK Motor Insurance Company
 
 
 
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