National Outsourcing Association (NOA) award for best
Telecom outsourcing project, 2007
Won awards for "Best Defect Elimination in Services &
Transaction" and "Best Design for Six Sigma" at the
IQPC Six Sigma Excellence awards held in Singapore,
June 2007
First place in the "Best Defect Elimination in Services &
Transaction" category in the IQPC Six Sigma
Excellence awards, London, April 2007
Second place in the healthcare category in the IQPC Six
Sigma awards, Orlando, January 2007
Won “Financial services outsourcing project of the year”
and “Offshore operation of the year” from National
Outsourcing Association (NOA) award, September 2005
Process Excellence
Our Process Excellence framework is built on process management and improvement. It integrates best practices from
proven methodologies that include Six Sigma, TQM, BPMS, Lean and COPC standards. These programs consistently
deliver improved client performance through:
reduced turnaround time enhanced productivity increased customer satisfaction superior business outcomes
Quality is intrinsic to Firstsource and we constantly strive to improve our process platforms by benchmarking against global
standards. We were the first BPO in the world to achieve COPC-2000 CSP certification for back office processing.
People Practices
Firstsource has innovative programs and measures to attract, retain and grow high quality talent. We customize our
recruitment plans based on client needs to enable quick ramp ups. Our employees’ skills and capabilities are enhanced
through customized training programs. This talent is then deployed based on skill set mapping and aptitude to maximize
delivery performance.
"Through our partnership with Firstsource we have leveraged their strengths in process management and skilled
resources to improve both our processing windows and accuracy, the product of which is better service at a reduced
cost.”
