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Predictive Analytics |
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Firstsource utilizes an external industry specific score together with internal scoring and analytics to
scope work activities to improve account penetration and collection results. The basis of our collections
strategy is to get the right account to the right collector, at the right stage of delinquency, to maximize
economic performance. |
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Compliance with Laws and Regulations |
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Firstsource has the industry’s most comprehensive set of compliance measures and processes,
enabling effective risk mitigation and management for our clients. These include:
 education and awareness programs for employees to keep pace with changing regulations
strict adherence to regulatory and customer standards
strong focus on quality assurance and control
Firstsource continuously pursues the highest standards of industry leadership and customer care
including PPMS, PCI and SAS70. |
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Quality Assurance |
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Firstsource has stringent quality assurance processes to monitor and ensure adherence to specified
guidelines. Six Sigma practices are used to proactively implement process improvement initiatives
that deliver tangible business benefits to our clients. |
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State of the Art Technology |
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Firstsource has invested in a best-in-class technology infrastructure. This includes robust and flexible
collections systems, telephony and outbound VRU systems. Our technology ensures timely, efficient
account management and provides customized and responsive solutions.
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Security and Privacy |
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Firstsource follows best practices in information security and is an ISO 27001 compliant organization.
Security measures include:
24 / 7 video surveillance and restricted, controlled access to secured areas
multi-tiered firewall and proxy server protection
information confidentiality and security agreement as a condition of employment
documented procedures to handle regulatory agency requests and assistance in BSA, AML and
USA Patriot Act requirements |
