Firstsource delivers innovative and value added business process management services across the end customer lifecycle. Firstsource offers a comprehensive suite of customer management services through a combination of deep domain knowledge, strategic alliances and internal competence building, backed by the right technology.

Our service offerings across multiple industry verticals cover:

Customer Acquisition
Firstsource assists clients in the processes associated with acquiring new customers. This includes outbound telesales, inbound telesales and direct marketing.

Customer Care
Firstsource helps clients in contact / call center management by providing services that span voice-enabled customer care, online transaction support, help desk services, back office processing and customer retention programs. We understand that acquiring new customers is only part of the picture. Businesses need to increase customer retention rates and Firstsource can help them with their customer retention and customer management solutions.

Transaction Processing
Firstsource assists clients in transaction processing across a broad range of markets. Our team supports vertical specific processes, such as disputes, complaints resolution and form processing.

Billing and Collections
Firstsource manages client collection processes which include inbound collection, early fraud identification and skip tracing. We offer collections services with both first party and third party collections capabilities to best meet the needs of our clients.

Business Research and Analytics
Firstsource complements the voice and transaction processing services with knowledge services such as research and analytics. We offer this service through our subsidiary, Pipal Research which is a leading business research and analytics services company.