Firstsource - BPO Company in Inida
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KEYS TO A SUCCESSFUL RIGHT-SHORING PARTNER

It needs:

  • Expertise and experience in the specific area of collections.
  • Previous experience in managing right-shored operations seamlessly.
  • Operations seeded by a combination of seasoned staff from experienced credit operations, together with local collections expertise.
  • Sophisticated collections processes including:
    - State of the art technology.
    - Strong reporting and analytical capability.
    - Understanding and ability to handle different client motivations.
    - Use of alternative marketing techniques, such as prepaid cards, to increase effectiveness of the collections.

 
This article appeared in CREDIT COLLECTIONS AND RISK magazine in December 2007.
Coverage is reproduced under license from the NLA, CLA or other copyright owner. No further copying (including the printing of digital cuttings), digital reproduction or forwarding is permitted except under license from the NLA, http://www.nla.co.uk (for newspapers) CLA, http://www.cla.co.uk (for books and magazines) or other copyright body.
About the author
Rahul Basu
Executive Vice President, Global Collections, Firstsource

Rahul Basu heads the collections business at Firstsource Solutions Ltd. He has worked with ICICI Limited for over 8 years in the treasury, borrowing and corporate strategy development. He spent four years in Enron India where he was responsible for finance and mergers and acquisitions and was the CEO of Broadband Solutions Private Limited, Enron India's data center subsidiary.
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