Ten years from now, we will be in a new era of globalisation. The global village will be smaller. It will include a handful of fully integrated, truly global Indian BPO companies,providing a comprehensive range of services, from the commoditised to the most complex, from a multitude of locations throughout the world. These companies will create thousands of jobs across the globe,and they will be an accepted part ofcommerce and employment.

For corporates, the competitive benefits to be gained from outsourcing will continue togrow: the range of services and countries from where to source them will continue to expand, and decisions about what functions must stay in-house and those that can beoutsourced will become increasingly blurred. The flip side will be a commensurate potential rise in business and financial risk. Managing the global web of serviceproviders will be a complex task, much as it is today for manufacturing companies. Theresult is that the future corporation will look very different. It’s quite possible that within ten years, the Chief Business Process Outsourcing Officer will have emerged, to play a vital role in corporate decision-making.